Solution to License Issue in Sage 300 ERP

By | May 26, 2017

While working with Sage 300 environment, many times we encountered an issue related to product license.

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Going further, in this blog we will discuss about the solution of this issue in details.

Error log message

How to Resolve:

1. We have to check Sage 300 Shared Data directory path in the registry, (Go to Start, Run and type regedit).

Run command with regedit

32 bit environments:-
HKEY_LOCAL_MACHINE\SOFTWARE\ACCPAC International, Inc.\ACCPAC\Configuration

64 bit environments:-
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ACCPAC International, Inc.\ACCPAC\Configuration

Registry editor

2. Confirm the same location should be displayed in the registry if it is being accessed from a workstation(s) that can open a company successfully.

3. Check the user permissions for the Sage 300 Shared Data directory. Windows user accounts must have full access to the folders and sub-folders.

Note: The above steps have resolved a majority of these issues. In some cases there is a second registry key in the HKEY_CURRENT_USER\Software\ACCPAC INTERNATIONAL, INC. that is causing the error.

Also Read:

1.  Business Intelligence Security and License Managers in Sage 300.
2.  License information for this component not found
3.  LanPak License getting used to create a XAPI Session
4.   Use of contract code
5.   XAPI Session from Web Service in Sage 300 ERP

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