{"id":18220,"date":"2024-05-09T10:43:43","date_gmt":"2024-05-09T10:43:43","guid":{"rendered":"https:\/\/www.greytrix.com\/africa\/?p=18220"},"modified":"2026-02-05T09:18:48","modified_gmt":"2026-02-05T09:18:48","slug":"steps-to-display-missing-open-items-in-the-payment-screen-of-sage-x3","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/africa\/steps-to-display-missing-open-items-in-the-payment-screen-of-sage-x3\/","title":{"rendered":"Steps to Display Missing Open Items in the Payment Screen of Sage X3"},"content":{"rendered":"\t\t
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Sometimes, even after numerous attempts to refresh on the payment screen, an invoice may not appear for payment under open items on the left pane of the screen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Steps to Display Missing Open Items in the Payment Screen of Sage X3<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Missing-Open-Items\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Steps to Display Missing Open Items in the Payment Screen of Sage X3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSometimes, even after numerous attempts to refresh on the payment screen, an invoice may not appear for payment under open items on the left pane of the screen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou may have checked through all the \u2018obvious\u2019 causes for this which may include:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Checking that the invoice was already posted<\/strong> and journals generated.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. Confirm that Accounting tasks<\/strong> are active and no journals are on hold.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      1. Ensuring the invoice pay approval is set to \u201cAuthorized to pay\u201d<\/strong>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        1. Confirming that no payment<\/strong> is associated with the invoice as shown:.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tIn the case of an already paid invoice, the payment total will display with the paid amount also under the payments field.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tOnce you\u2019ve run all these checks and the invoice in question still doesn\u2019t appear under open items on the payment screen, you may want to do a final confirmation under open items edit, to verify whether the invoice has been listed as an open item.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tTo do this, navigate to the A\/P-A\/R accounting module to the open items edit as in the path shown:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          A\/P-A\/R accounting > Open items > open item edit<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\tClick the search button under \u2018type\u2019 field to view the listed document types responsible for open items and select the respective document type for the open item in question. For instance, a purchase invoice will be under the \u2018ZAPNV Purchase Invoices\u2019 document type.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tIn a case where you don\u2019t find the required document type such as the purchase invoice one for example, you may need to verify whether the document type has been mapped for open item management; which is the purpose of this blog.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          To achieve this, navigate to: Parameters > Financials > Document types<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Under the document type in question such as the purchase\/supplier invoice, confirm whether the open items box has been checked as shown below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\tIf not, check the box, go back to the open item edit screen, search for document type again, and your open item will now display under it.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tSimilarly, the open item will also be available at the payment screen level for payment.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tThe open item management function, a powerful tool at your disposal, helps view all the open items related to a company, site, or BP, depending on the criteria, and modify these open items at several levels. Its efficiency ensures smooth financial operations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\tIt’s absolutely essential to set up the open item management before any transactions. This process applies to all document types that need to be managed under open items for payment and matching purposes. This ensures the system operates correctly and prevents potential issues.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Sometimes, even after numerous attempts to refresh on the payment screen, an invoice may not appear for payment under open items on the left pane of the screen. Steps to Display Missing Open Items in the Payment Screen of Sage X3 Steps to Display Missing Open Items in the Payment Screen of Sage X3 Sometimes, […]<\/p>\n","protected":false},"author":1,"featured_media":18270,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\nHow to set missing open items in the payment screen of Sage X3<\/title>\n<meta name=\"description\" content=\"The open item management function on Sage X3 helps view all the open items related to a company, site, or BP, depending on the criteria.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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