{"id":818,"date":"2025-12-16T11:33:25","date_gmt":"2025-12-16T11:33:25","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/creatio\/?p=818"},"modified":"2025-12-17T05:46:34","modified_gmt":"2025-12-17T05:46:34","slug":"hiding-the-creatio-ai-panel-a-quick-guide","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/creatio\/2025\/12\/16\/hiding-the-creatio-ai-panel-a-quick-guide\/","title":{"rendered":"Hiding the Creatio AI Panel: A Quick Guide"},"content":{"rendered":"\n<p>Creatio CRM is packed with smart, AI-driven tools that help teams work faster and make better decisions. The Creatio.ai panel is one of those features it puts AI right at your fingertips. But let\u2019s be honest: not every company is ready to roll out AI to everyone at once. Some organizations may want to keep things simple for now, whether it\u2019s because of compliance rules, licensing limits, performance concerns, or just a phased rollout plan. The good news is that Creatio makes it easy to hide the AI panel without complicated coding or technical tweaks.<\/p>\n\n\n\n<p><strong>Understanding the \u201cCan run Creatio.ai\u201d Permission<\/strong><\/p>\n\n\n\n<p>Creatio controls access to AI functionality through an operation permission called <strong>\u201cCan run Creatio.ai\u201d<\/strong> with the system code <strong>CanRunCreatioAI<\/strong>. This permission determines whether a user is allowed to execute and interact with Creatio\u2019s AI features. When this permission is enabled for a user, the Creatio AI panel becomes visible and accessible within the application interface. By managing this permission, administrators can centrally control who can see and use the AI panel\u2014without custom development or configuration changes.<\/p>\n\n\n\n<p><strong>Steps to Hide the Creatio AI Panel<\/strong> <\/p>\n\n\n\n<p>To hide the Creatio AI panel for all users, follow these steps:<\/p>\n\n\n\n<p>1. Log in to Creatio with an administrator account.<br><br>2. Go to <strong>System Designer \u2192 Users and administration<\/strong>.<br><br>3. Open <strong>Operation permissions<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-1024x454.png\" alt=\"\" class=\"wp-image-819\" srcset=\"https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-1024x454.png 1024w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-300x133.png 300w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-768x341.png 768w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-1536x682.png 1536w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-2048x909.png 2048w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-1-1-660x293.png 660w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. Locate the permission named <strong>\u201cCan run Creatio.ai\u201d<\/strong> (Code: <em>CanRunCreatioAI<\/em>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-1024x454.png\" alt=\"\" class=\"wp-image-820\" srcset=\"https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-1024x454.png 1024w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-300x133.png 300w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-768x341.png 768w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-1536x682.png 1536w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-2048x909.png 2048w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-2-1-660x293.png 660w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>5. Open it and <strong>remove all employees<\/strong>, roles, or groups assigned to it (uncheck the \u201cAccess Level\u201d box or simply delete the row).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-1024x454.png\" alt=\"\" class=\"wp-image-821\" srcset=\"https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-1024x454.png 1024w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-300x133.png 300w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-768x341.png 768w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-1536x682.png 1536w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-2048x909.png 2048w, https:\/\/www.greytrix.com\/blogs\/creatio\/wp-content\/uploads\/2025\/12\/Image-3-1-660x293.png 660w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>6. Save your changes.<\/p>\n\n\n\n<p>Once this permission is removed, users will no longer be authorized to run Creatio AI features.<\/p>\n\n\n\n<p><strong>Important: User Re-Login Required<\/strong><\/p>\n\n\n\n<p>For the change to take effect, users need to log out and log back in. After re-authentication, Creatio will refresh permissions, and the AI panel will vanish from their interface. This ensures a clean, consistent experience no confusing leftover buttons or features that users can\u2019t actually use.<\/p>\n\n\n\n<p><strong>Benefits of This Approach<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No coding required<\/strong>: It uses Creatio\u2019s built-in security settings.<\/li>\n\n\n\n<li><strong>Centralized control<\/strong>: Admins can manage access for everyone or specific roles.<\/li>\n\n\n\n<li><strong>Easy to reverse<\/strong>: Want to bring AI back later? Just reassign the permission.<\/li>\n\n\n\n<li><strong>Compliance-friendly<\/strong> \u2013 Helps meet regulatory or internal governance requirements.<\/li>\n<\/ul>\n\n\n\n<p><strong>Final Thoughts<\/strong> Hiding the Creatio AI panel is straightforward and practical. By managing the <em>CanRunCreatioAI<\/em> permission, administrators can keep the system clean, secure, and aligned with business needs. It\u2019s a flexible approach that lets organizations decide when and how to introduce AI\u2014without disrupting stability or the user experience.<\/p>\n\n\n\n<p><strong>About Us<\/strong><br><br><a href=\"https:\/\/www.greytrix.com\/\">Greytrix<\/a> is a globally recognized consulting and development partner with 25+ years of expertise in delivering industry-relevant <a href=\"https:\/\/www.greytrix.com\/crm\/\">CRM<\/a><strong> <\/strong>and<strong> <\/strong><a href=\"https:\/\/www.greytrix.com\/erp\/\">ERP<\/a><strong> <\/strong>solutions tailored to business needs. Over the years, we have built strong proficiency in providing end-to-end services, including consultation, implementation, migration, integration, and custom development for Sage ERP, <a href=\"https:\/\/www.greytrix.com\/salesforce-cloud-services\/\">Salesforce<\/a>, and <a href=\"https:\/\/www.greytrix.com\/sage-crm\/\">Sage CRM<\/a>. With our native cloud integration framework, <a href=\"https:\/\/www.greytrix.com\/gumu\/\">GUMU&#x2122;<\/a>, we power seamless real-time connectivity between leading ERPs and CRMs, helping organizations unlock efficiency and scale. Our solutions have supported businesses across industries, enabling them to modernize legacy systems and keep pace with fast-changing digital demands.<\/p>\n\n\n\n<p>Expanding our capabilities, Greytrix is also a trusted <a href=\"https:\/\/www.greytrix.com\/creatio\/\">Creatio<\/a><strong> <\/strong>CRM Consulting and Implementation Partner. Creatio is a leading AI-native, no-code CRM platform that enables businesses to streamline workflows, enhance customer experiences, and accelerate digital transformation. Leveraging our industry experience and in-house innovation, including GUMU&#x2122; Copilot AI, we help organizations adopt Creatio CRM with confidence. We ensure the platform supports automation, compliance, and scalability, while tailoring it to unique business needs to deliver measurable results.<\/p>\n\n\n\n<p>Our commitment goes beyond technology; we believe in being a long-term partner. From designing CRM roadmaps to delivering analytics and automation, we help businesses simplify operations, drive growth, and achieve tangible outcomes.<\/p>\n\n\n\n<p>For more information on our Creatio CRM services and solutions, contact us at <a href=\"mailto:creatio@greytrix.com\">creatio@greytrix.com<\/a>. We will be glad to assist you. &nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creatio CRM is packed with smart, AI-driven tools that help teams work faster and make better decisions. The Creatio.ai panel is one of those features it puts AI right at your fingertips. But let\u2019s be honest: not every company is ready to roll out AI to everyone at once. Some organizations may want to keep\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/creatio\/2025\/12\/16\/hiding-the-creatio-ai-panel-a-quick-guide\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[47,4,49,31,15,48],"class_list":["post-818","post","type-post","status-publish","format-standard","hentry","category-creatio","tag-ai-panel","tag-creatio","tag-creatio-ai-panel-visibility","tag-creatio-configuration-tips","tag-creatio-crm","tag-hide-creatio-ai-panel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hiding the Creatio AI Panel: A Quick Guide - Creatio \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/creatio\/2025\/12\/16\/hiding-the-creatio-ai-panel-a-quick-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hiding the Creatio AI Panel: A Quick Guide - Creatio \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Creatio CRM is packed with smart, AI-driven tools that help teams work faster and make better decisions. 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