1.0Sage CRM – Tips, Tricks and Componentshttps://www.greytrix.com/blogs/sagecrmTime zones affect escalation matrix - Sage CRM – Tips, Tricks and Componentsrich600338<blockquote class="wp-embedded-content" data-secret="6eSntqHzmU"><a href="https://www.greytrix.com/blogs/sagecrm/2013/03/29/time-zones-affect-escalation-matrix/">Time zones affect escalation matrix</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.greytrix.com/blogs/sagecrm/2013/03/29/time-zones-affect-escalation-matrix/embed/#?secret=6eSntqHzmU" width="600" height="338" title="“Time zones affect escalation matrix” — Sage CRM – Tips, Tricks and Components" data-secret="6eSntqHzmU" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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Here I am sharing a strange issue which I came across some days back. I have a simple escalation matrix setup as shown below on my CRM server. Now as per the SageCRM functionality once the case is saved, the escalations are created in the database as soon as case is saved however strangely escalation… Read More »http://www.greytrix.com/blogs/sagecrm/wp-content/uploads/2013/03/escalationblog1.jpg