{"id":10083,"date":"2015-04-28T06:53:05","date_gmt":"2015-04-28T06:53:05","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=10083"},"modified":"2025-01-28T04:20:02","modified_gmt":"2025-01-28T04:20:02","slug":"boost-knowledge-base-with-download-links-in-customer-portal","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2015\/04\/28\/boost-knowledge-base-with-download-links-in-customer-portal\/","title":{"rendered":"Boost Knowledge Base with Download links in Customer Portal"},"content":{"rendered":"<p>Answering Client queries can be a very complex thing to do. It might involve various images, executable files, patches, add-ons, up-gradations and so on along with the help of written text to be able to solve a client query effectively.<br \/>\nHaving been in the Client servicing industry for over a decade now, we understand this complex nature of query resolution and hence to make things a little simpler for you, we allow you to tag files along with the Knowledge Base articles that you write.<br \/>\n<strong><span style=\"color: #993300;\">New Stuff:<\/span><\/strong>\u00a0Managing Knowledge Base in the Customer Portal<br \/>\nWhen you are adding a Knowledge base article to the Portal, you get an \u2018Attach Download link\u2019 field at the bottom. When you double click in the text box, you will get a list of all the files that are available in the \u2018Downloads\u2019 section. Then you can select the relevant file from the list which is corresponding to the article that you are writing.<\/p>\n<p style=\"text-align: center;\"><strong style=\"color: #000000;\"><span style=\"color: #000080;\"><span style=\"color: #000080;\">Website<\/span>\u00a0|\u00a0<span style=\"color: #000080;\">Follow us<\/span>\u00a0|\u00a0<span style=\"color: #000080;\">Video<\/span><\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/04\/Blog-Post-14.jpg\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-10084 \" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/04\/Blog-Post-14-1024x437.jpg\" alt=\"Blog Post 1\" width=\"663\" height=\"282\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong style=\"color: #000000;\"><span style=\"color: #000080;\"><span style=\"color: #000080;\">About CRM Self Service Portal<\/span><\/span><\/strong><\/p>\n<p>This is how the Downloadable file will appear at the bottom of the article under the \u2018Related Downloads\u2019 tag. You can also add multiple downloadable files for a single article. The size limit for a single file upload is 2 MB. The End-Users can download the files simply by clicking on the link.<br \/>\n<span style=\"color: #993300;\"><strong>For a trial run of CRM Self Service Portal integrated with Sage CRM, contact us at\u00a0<\/strong><\/span><span style=\"color: #000080;\"><span style=\"color: #000080;\">admin@crmselfservice.com<\/span><\/span><br \/>\n<a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/04\/Blog-Post-2.jpeg.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-10085 \" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/04\/Blog-Post-2.jpeg-1024x195.jpg\" alt=\"Blog Post 2.jpeg\" width=\"769\" height=\"146\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Answering Client queries can be a very complex thing to do. It might involve various images, executable files, patches, add-ons, up-gradations and so on along with the help of written text to be able to solve a client query effectively. Having been in the Client servicing industry for over a decade now, we understand this\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2015\/04\/28\/boost-knowledge-base-with-download-links-in-customer-portal\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[650,817,818,888,2077,2440],"class_list":["post-10083","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-case-management","tag-crm-self-service","tag-crm-self-service-p","tag-customer-portal","tag-sage-crm-integration","tag-ticket-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Boost Knowledge Base with Download links in Customer Portal<\/title>\n<meta name=\"description\" content=\"Enhance your Sage CRM customer portal by adding download links to your knowledge base. Learn how to boost user experience and streamline information sharing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2015\/04\/28\/boost-knowledge-base-with-download-links-in-customer-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boost Knowledge Base with Download links in Customer Portal\" \/>\n<meta property=\"og:description\" content=\"Enhance your Sage CRM customer portal by adding download links to your knowledge base. 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