{"id":11835,"date":"2016-01-22T12:50:31","date_gmt":"2016-01-22T12:50:31","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=11835"},"modified":"2023-10-04T07:28:50","modified_gmt":"2023-10-04T07:28:50","slug":"gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/","title":{"rendered":"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials"},"content":{"rendered":"

In our previous blog, we discussed about installing GUMU\u2122 Sage 100 Module which updates data on real time basis from Sage 100 to Sage CRM. Recently, one of our client come across query that they are getting message \u201cUnable to connect to CRM Please check the Login Credentials\u201d while updating records from Sage 100. In this blog, we will discuss the possible reasons for troubleshooting this issue.<\/p>\n

Issue:<\/strong><\/span> \u201cUnable to connect to CRM Please check the Login Credentials.\u201d<\/p>\n

New Stuff: <\/em><\/strong><\/span>Implementing Real time Product functionality<\/a><\/p>\n

\"sp\"<\/a>
\nThis message occurs while updating records from Customer, Contact and Ship to Maintenance screen of sage 100.
\nLocation where it occurs<\/strong><\/span>: This issue may occur in sage 100 applications while saving particular customer record from Customer\/Contact\/Address Maintenance screen or while configuring GUMU Integration.
\nReason<\/strong><\/span>:\u00a0 This issue can occur due to below one of the reason.
\n1. Sage CRM URL is not accessible from the Sage 100 ERP server. It should be accessible from Sage 100 server.
\n2. Sage CRM password which has been configured in GUMU Sage 100 module is invalid
\n3. MSXML 4.0 Files are not installed on Sage CRM which are require for XML reading. Our GUMU integration uses Sage CRM Web services for updating records from Sage 100 to Sage CRM. This is generally installed by default in a system. but if it is not installed then MSXML 4.0 setup is mandatory for accessing the Sage CRM web services.
\nIn any case, you can always contact us for GUMU support at Sage@Greytrix.com<\/a>
\nAlso Read:<\/em><\/strong><\/span>
\n1. GUMU\u2122 Module installation for Sage 100 Premium version<\/a>
\n2. GUMU\u2122 for Sage CRM \u2013 Sage 100 integration with AvaTax \u2013 II<\/a>
\n3. GUMU\u2122 for Sage CRM \u2013 Sage 100 integration with AvaTax \u2013 III<\/a>
\n4. Promote order from Sage CRM to Sage 100 using comment line item<\/a>
\n5. GUMU\u2122 Sage CRM \u2013 Sage 100 Integration \u2013 New Features<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In our previous blog, we discussed about installing GUMU\u2122 Sage 100 Module which updates data on real time basis from Sage 100 to Sage CRM. Recently, one of our client come across query that they are getting message \u201cUnable to connect to CRM Please check the Login Credentials\u201d while updating records from Sage 100. In\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1238,1253,1435,2474],"class_list":["post-11835","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-gumu","tag-gumu-for-sage-crm-sage-100","tag-integration","tag-troubleshooting"],"yoast_head":"\nGUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"In our previous blog, we discussed about installing GUMU\u2122 Sage 100 Module which updates data on real time basis from Sage 100 to Sage CRM. Recently, one of our client come across query that they are getting message \u201cUnable to connect to CRM Please check the Login Credentials\u201d while updating records from Sage 100. In\u2026 Read More »\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/\" \/>\n<meta property=\"og:site_name\" content=\"Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"article:published_time\" content=\"2016-01-22T12:50:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-04T07:28:50+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg\" \/>\n<meta name=\"author\" content=\"greysagecrm\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"greysagecrm\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/\",\"url\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/\",\"name\":\"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials - Sage CRM \u2013 Tips, Tricks and Components\",\"isPartOf\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg\",\"datePublished\":\"2016-01-22T12:50:31+00:00\",\"dateModified\":\"2023-10-04T07:28:50+00:00\",\"author\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/e7ff1c8f4763b47730d6bc5e74d59c1f\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#primaryimage\",\"url\":\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg\",\"contentUrl\":\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#website\",\"url\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/\",\"name\":\"Sage CRM \u2013 Tips, Tricks and Components\",\"description\":\"Explore the possibilities with Sage CRM insights through our comprehensive blogs. As a leading Sage partner, Greytrix helps businesses maximize their Sage CRM potential with its rich expertise and immense knowledge. Here, you will find blogs that feature expert advice, tips & tricks, best practices, and comprehensive guides on customizing and configuring Sage CRM for your business. Stay informed with our regular updates and expert insights!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/e7ff1c8f4763b47730d6bc5e74d59c1f\",\"name\":\"greysagecrm\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c3b4325cb326e36467f945b9b9adf2bb85e907fe092d42eb36b39743b492e626?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c3b4325cb326e36467f945b9b9adf2bb85e907fe092d42eb36b39743b492e626?s=96&d=mm&r=g\",\"caption\":\"greysagecrm\"},\"url\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/author\/greysagecrm\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials - Sage CRM \u2013 Tips, Tricks and Components","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/","og_locale":"en_US","og_type":"article","og_title":"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials - Sage CRM \u2013 Tips, Tricks and Components","og_description":"In our previous blog, we discussed about installing GUMU\u2122 Sage 100 Module which updates data on real time basis from Sage 100 to Sage CRM. Recently, one of our client come across query that they are getting message \u201cUnable to connect to CRM Please check the Login Credentials\u201d while updating records from Sage 100. In\u2026 Read More »","og_url":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/","og_site_name":"Sage CRM \u2013 Tips, Tricks and Components","article_published_time":"2016-01-22T12:50:31+00:00","article_modified_time":"2023-10-04T07:28:50+00:00","og_image":[{"url":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg","type":"","width":"","height":""}],"author":"greysagecrm","twitter_card":"summary_large_image","twitter_misc":{"Written by":"greysagecrm","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/","url":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/","name":"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials - Sage CRM \u2013 Tips, Tricks and Components","isPartOf":{"@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#primaryimage"},"image":{"@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#primaryimage"},"thumbnailUrl":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg","datePublished":"2016-01-22T12:50:31+00:00","dateModified":"2023-10-04T07:28:50+00:00","author":{"@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/e7ff1c8f4763b47730d6bc5e74d59c1f"},"breadcrumb":{"@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#primaryimage","url":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg","contentUrl":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/01\/sp.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/01\/22\/gumu-tips-unable-to-connect-to-crm-please-check-the-login-credentials\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/"},{"@type":"ListItem","position":2,"name":"GUMU Tips \u2013 Unable to connect to CRM Please check the Login Credentials"}]},{"@type":"WebSite","@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#website","url":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/","name":"Sage CRM \u2013 Tips, Tricks and Components","description":"Explore the possibilities with Sage CRM insights through our comprehensive blogs. As a leading Sage partner, Greytrix helps businesses maximize their Sage CRM potential with its rich expertise and immense knowledge. Here, you will find blogs that feature expert advice, tips & tricks, best practices, and comprehensive guides on customizing and configuring Sage CRM for your business. Stay informed with our regular updates and expert insights!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/e7ff1c8f4763b47730d6bc5e74d59c1f","name":"greysagecrm","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c3b4325cb326e36467f945b9b9adf2bb85e907fe092d42eb36b39743b492e626?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c3b4325cb326e36467f945b9b9adf2bb85e907fe092d42eb36b39743b492e626?s=96&d=mm&r=g","caption":"greysagecrm"},"url":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/author\/greysagecrm\/"}]}},"_links":{"self":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/posts\/11835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/comments?post=11835"}],"version-history":[{"count":1,"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/posts\/11835\/revisions"}],"predecessor-version":[{"id":27824,"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/posts\/11835\/revisions\/27824"}],"wp:attachment":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/media?parent=11835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/categories?post=11835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-json\/wp\/v2\/tags?post=11835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}