{"id":13248,"date":"2016-09-23T06:31:33","date_gmt":"2016-09-23T06:31:33","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=13248"},"modified":"2016-09-23T06:31:33","modified_gmt":"2016-09-23T06:31:33","slug":"how-to-create-on-screen-notification-escalation-for-custom-entity","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/09\/23\/how-to-create-on-screen-notification-escalation-for-custom-entity\/","title":{"rendered":"How to create on screen Notification Escalation for custom entity."},"content":{"rendered":"

The Escalation functionality allow user to create notification rules for primary entities as well as custom entity in Sage CRM<\/a>. Escalation rules can contain few conditions based on which notifications can be triggered via Email or on screen messages. If you want to enable Escalation for Custom Entity you can refer\u00a0Enabling Escalation feature for Secondary Entities<\/a>\u00a0blog.<\/p>\n

New Stuff:\u00a0<\/em><\/strong><\/span>Control Access to Merge to Word button in Sage CRM v7.3 \u2013 Part 2<\/a><\/p>\n

While working on a project we created an escalation rule for custom entity and notifications also got triggered successfully. But, it was showing an error message on click of notification saying \u201cFunctionality Not Available, please consult your system administrator.<\/strong>\u201d on notification area as depicted below.<\/p>\n

\"1.ErrorScreen\"<\/a><\/p>\n

So, to resolve this issue we followed the below steps:<\/p>\n

1.<\/strong> Create an ASP page in “<CRMinstallationpath>\\WWWRoot\\CustomPages\\\u201d<\/em>. This should be redirected to your desired page.
\n2.<\/strong> Add the same ASP page name in \u201cCustom File Name\u201d<\/em> on Escalation screen. Refer below screenshot.<\/p>\n

\"2.Addpagename\"<\/a><\/p>\n

3.<\/strong> Click on Save button. And re-log on in to CRM.
\nAlso Read:<\/strong><\/em><\/span>
\n1.<\/strong> Enabling Escalation feature for Secondary Entities<\/a>
\n2.<\/strong> Sending Emails to multiple Persons<\/a>
\n3.<\/strong> Enabling Secondary Entities for Escalation<\/a>
\n4.<\/strong> Send Auto \u2013 Festival Greetings through Sage CRM<\/a>
\n5.<\/strong> Why Notify Time Field is used in Escalation<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The Escalation functionality allow user to create notification rules for primary entities as well as custom entity in Sage CRM. Escalation rules can contain few conditions based on which notifications can be triggered via Email or on screen messages. If you want to enable Escalation for Custom Entity you can refer\u00a0Enabling Escalation feature for Secondary\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[70,137,139,140,332,1],"tags":[863,864,1098,1100,1697,1699],"class_list":["post-13248","post","type-post","status-publish","format-standard","hentry","category-communication","category-entity","category-escalation-rule","category-escalations","category-sage-crm","category-uncategorized","tag-custom-file-for-escalation","tag-custom-file-for-notification","tag-escalation","tag-escalation-for-secondary-entity","tag-on-sceen-notification","tag-on-screen-notification-for-secondary-entity"],"yoast_head":"\nHow to create on screen Notification Escalation for custom entity. - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/09\/23\/how-to-create-on-screen-notification-escalation-for-custom-entity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to create on screen Notification Escalation for custom entity. - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"The Escalation functionality allow user to create notification rules for primary entities as well as custom entity in Sage CRM. 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