{"id":13551,"date":"2016-12-08T06:08:59","date_gmt":"2016-12-08T06:08:59","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=13551"},"modified":"2019-02-19T07:00:49","modified_gmt":"2019-02-19T07:00:49","slug":"greytrix-sage-crm-cti-framework","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/","title":{"rendered":"Greytrix Sage CRM CTI Framework"},"content":{"rendered":"<p style=\"text-align: left;\"><em><strong>Integrating enterprise customer database with computer telephony systems to provide prompt customer response each time. <\/strong><\/em><\/p>\n<p style=\"text-align: justify;\">Communication with Clients or Business Partners through telephones, emails, and chats is an indispensable part of businesses for offering cutting-edge services and closing deals. \u00a0Managing customer communication is a hassle unless you have an integrated system wherein all the details of your clients are visible on a single console while attending these client communications.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/www.greytrix.com\/\">Greytrix<\/a> analyzed the challenges in these client communications and brings to your enterprise <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-cti-framework\">Sage CRM CTI Framework<\/a><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/12\/blog-img.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-13558 \" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/12\/blog-img-e1481785199141-1024x348.jpg\" alt=\"sage crm cti framework\" width=\"660\" height=\"224\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Sage CRM CTI Framework, a single integrated console allows enterprises to leverage existing Sage CRM technology. Whenever a service agent answers a customer call, crucial data such as call logs, support tickets, orders, payment history of the customer is readily available on the agent\u2019s desktop while responding to the customer\u2019s service request. Moreover, auto-logging events of the call as they go, and creating communications in the system assists the service agent in generating meaningful insights from the customer interaction. In case of a call drop, an interactive communication area allows redialing without manually punching the customer\u2019s number.<\/p>\n<p style=\"text-align: justify;\">Thus, Greytrix Sage CRM CTI Framework is a versatile system that helps you in mapping your business process with your telephone lifecycle.<\/p>\n<p><span style=\"color: #c71d22; font-size: 12pt;\"><strong>Operational benefits of Sage CRM CTI Framework<\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li>Save crucial time of service agents and shorten response time<\/li>\n<li>Flexible open ended infrastructure for easy customization and is scalable with your Sage CRM.<\/li>\n<li>Boost employee productivity<\/li>\n<li>Reduce costs<\/li>\n<li>Improve after call work<\/li>\n<li>Better uniformity in documentation and analytics<\/li>\n<\/ul>\n<p><span style=\"font-size: Medium;\"><strong>About Us<\/strong><\/span><br \/>\n<a href=\"https:\/\/www.greytrix.com\/\">Greytrix<\/a> a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.<\/p>\n<p><a href=\"https:\/\/www.greytrix.com\/\">Greytrix<\/a>\u00a0has some unique integration solutions for Sage CRM with Sage ERPs (<a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-x3-integration\">Sage Enterprise Management (Sage X3<\/a>),\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/intacct-apps-and-products\/gumu-sage-intacct-sage-crm-integration\">Sage Intacct<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-100-erp-integration\">Sage 100<\/a>,\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-500-erp-integration\">Sage 500<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-300-erp-integration\">Sage 300<\/a>).We also offer best-in-class\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/erp-development\/sage-x3\">Sage ERP<\/a> and <a href=\"https:\/\/www.greytrix.com\/product\/crm-development\/sage-crm\">Sage CRM<\/a> customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0migrating of Sage CRM from <a href=\"https:\/\/www.greytrix.com\/resources\/sage-erp-crm-migration.pdf\">Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer<\/a>. Our Sage CRM Product Suite includes <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/business-manager\">Greytrix Business Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-project-manager\">Sage CRM Project Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-resource-planner\">Sage CRM Resource Planner<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-contract-manager\">Sage CRM Contract Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-event-manager\">Sage CRM Event Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-budget-planner\">Sage CRM Budget Planner<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/gmail-integration-for-sage-crm\">Gmail Integration<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-mobile-service-signature\">Sage CRM Mobile Service Signature<\/a> and <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-cti-framework\">Sage CRM CTI Framework<\/a>.<\/p>\n<p>Greytrix is a recognized <a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/07\/26\/greytrix-on-boards-sage-global-rockstar-isv-program-with-gumu-for-sage-crm-sage-x3-solution\/\">Sage Rockstar ISV Partner<\/a> for GUMU&#x2122; Sage Enterprise Management \u2013 Sage CRM integration also listed on <a href=\"https:\/\/www.sage.com\/marketplace\/asb_ListingDetail?listingId=a1h24000007PC3aAAG\" target=\"_blank\" rel=\"noopener\">Sage Marketplace<\/a>.<\/p>\n<p>For more information on our integration solutions, please contact us at\u00a0<a href=\"mailto:sage@greytrix.com\">sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integrating enterprise customer database with computer telephony systems to provide prompt customer response each time. Communication with Clients or Business Partners through telephones, emails, and chats is an indispensable part of businesses for offering cutting-edge services and closing deals. \u00a0Managing customer communication is a hassle unless you have an integrated system wherein all the details\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[332],"tags":[846,1220,2041,2060],"class_list":["post-13551","post","type-post","status-publish","format-standard","hentry","category-sage-crm","tag-cti-framework","tag-greytrix-sage-crm-cti-framework","tag-sage-crm-add-ons","tag-sage-crm-cti-framework"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Greytrix Sage CRM CTI Framework - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Greytrix Sage CRM CTI Framework - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Integrating enterprise customer database with computer telephony systems to provide prompt customer response each time. Communication with Clients or Business Partners through telephones, emails, and chats is an indispensable part of businesses for offering cutting-edge services and closing deals. \u00a0Managing customer communication is a hassle unless you have an integrated system wherein all the details\u2026 Read More &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/\" \/>\n<meta property=\"og:site_name\" content=\"Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"article:published_time\" content=\"2016-12-08T06:08:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-19T07:00:49+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/12\/blog-img-e1481785199141-1024x348.jpg\" \/>\n<meta name=\"author\" content=\"greysagecrm\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"greysagecrm\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/\",\"url\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/\",\"name\":\"Greytrix Sage CRM CTI Framework - Sage CRM \u2013 Tips, Tricks and Components\",\"isPartOf\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/12\/blog-img-e1481785199141-1024x348.jpg\",\"datePublished\":\"2016-12-08T06:08:59+00:00\",\"dateModified\":\"2019-02-19T07:00:49+00:00\",\"author\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#\/schema\/person\/e7ff1c8f4763b47730d6bc5e74d59c1f\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/#primaryimage\",\"url\":\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/12\/blog-img-e1481785199141-1024x348.jpg\",\"contentUrl\":\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2016\/12\/blog-img-e1481785199141-1024x348.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2016\/12\/08\/greytrix-sage-crm-cti-framework\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Greytrix Sage CRM CTI Framework\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/#website\",\"url\":\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/\",\"name\":\"Sage CRM \u2013 Tips, Tricks and Components\",\"description\":\"Explore the possibilities with Sage CRM insights through our comprehensive blogs. 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