{"id":14108,"date":"2017-03-31T05:38:43","date_gmt":"2017-03-31T05:38:43","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=14108"},"modified":"2019-03-30T06:39:07","modified_gmt":"2019-03-30T06:39:07","slug":"troubleshooting-an-error-message-of-gumu-integration-file-does-not-exist","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/03\/31\/troubleshooting-an-error-message-of-gumu-integration-file-does-not-exist\/","title":{"rendered":"Troubleshooting an error message of GUMU&#x2122; Integration \u2013 \u2018File does not exist\u2019"},"content":{"rendered":"<p><a href=\"https:\/\/www.greytrix.com\/product\/gumu\/sage-crm-sage-erp-integration\">GUMU&#x2122; for Sage CRM \u2013 Sage ERP\u2019s<\/a> (i.e. <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-100-erp-integration\">100<\/a>\/<a href=\"https:\/\/www.greytrix.com\/product\/gumu\/sage-crm-sage-erp-integration\">EM<\/a>\/<a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-500-erp-integration\">500<\/a>\/<a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-300-erp-integration\">300<\/a>\/<a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-pro-integration\">Pro<\/a>) integration is a real-time bi-directional link where we synchronize all the customer data from Sage ERP\u2019s to Sage CRM and vice versa.\u00a0\u00a0Today in this blog, we will discuss about troubleshooting tips for resolving an error message related to \u2018File does not exist\u2019 which occurs on the click of any GUMU tabs and screens from Sage CRM side.<\/p>\n<p style=\"text-align: left;\"><strong><em>New\u00a0Stuff:<\/em><\/strong>\u00a0<a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/03\/28\/gumu-for-sage-crm-sage100-integration-sales-details-customization\/\" target=\"_blank\" rel=\"noopener\">GUMU&#x2122; for Sage CRM-Sage100 Integration \u2013 Sales Details Customization<\/a><\/p>\n<p>Generally this message occurs on Sage CRM server only when-<\/p>\n<ul>\n<li>If user restore their current Sage CRM database (say CRM74) with previous database (say CRM73 which was already GUMU&#x2122; Integrated) or vice versa.<\/li>\n<li>If Sage CRM path has been changed.<\/li>\n<\/ul>\n<p>In order to resolve \u2018File does not exist\u2019 error message of any GUMU&#x2122; Integration product as shown in below screenshot, user will have to follow the below steps.<br \/>\n<a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2017\/03\/Error.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-14112\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2017\/03\/Error-1024x412.jpg\" alt=\"\" width=\"595\" height=\"239\" \/><\/a><\/p>\n<ol>\n<li>Check whether the Sage CRM path is pointing to correct Sage CRM installation directory or not. User can check by executing the below SQL query,<br \/>\n<span style=\"color: #000000;\"><span style=\"color: #0000ff;\">select<\/span> * <span style=\"color: #0000ff;\">from<\/span> Custom_SysParams<\/span><br \/>\n<span style=\"color: #000000;\"><span style=\"color: #0000ff;\"> where<\/span> Parm_Value like <span style=\"color: #ff0000;\">&#8216;%CustomDotNet%&#8217;<br \/>\n<\/span><\/span><\/li>\n<li>If the Sage CRM path is pointing to wrong Sage CRM installation directory then user will have to execute the below update query in order to update it with Sage CRM installation directory path (i.e. where GUMU Integration dll got installed at the time of GUMU&#x2122; Installation).<br \/>\n<span style=\"color: #ff00ff;\">update<\/span> Custom_SysParams<br \/>\n<span style=\"color: #0000ff;\">set<\/span> Parm_Value=<span style=\"color: #ff0000;\">&#8216;C:\\Program Files (x86)\\Sage\\CRM\\CustomDotNet\\&#8217;<\/span><br \/>\n<span style=\"color: #0000ff;\">where<\/span> Parm_Value like <span style=\"color: #ff0000;\">&#8216;%CustomDotNet%&#8217;<\/span><\/li>\n<li>Once the above SQL query is get executed then user will have run refresh Metadata in Sage CRM. Refer below screenshot.<br \/>\n<a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2017\/03\/Metadata.jpg\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-14113\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2017\/03\/Metadata-1024x292.jpg\" alt=\"\" width=\"595\" height=\"170\" \/><\/a><\/li>\n<li>If the Sage CRM path is correct and user is still getting same error message \u2018File does not exist\u2019 then user will have to just execute refresh Metadata in Sage CRM.<\/li>\n<\/ol>\n<p>Using above steps error message \u2018File does not exist\u2019 will get resolve and user can access all GUMU tabs ans screens.<\/p>\n<p><span style=\"font-size: Medium;\"><strong>About Us<\/strong><\/span><br \/>\n<a href=\"http:\/\/www.greytrix.com\/\">Greytrix<\/a> a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.<\/p>\n<p><a href=\"http:\/\/www.greytrix.com\/\">Greytrix<\/a>\u00a0has some unique integration solutions for Sage CRM with Sage ERPs (<a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-x3-integration\">Sage Enterprise Management (Sage X3<\/a>),\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/intacct-apps-and-products\/gumu-sage-intacct-sage-crm-integration\">Sage Intacct<\/a>, <a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-100-erp-integration\">Sage 100<\/a>,\u00a0<a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-500-erp-integration\">Sage 500<\/a>\u00a0and\u00a0<a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-300-erp-integration\">Sage 300<\/a>).We also offer best-in-class\u00a0<a href=\"http:\/\/www.greytrix.com\/product\/erp-development\/sage-x3\">Sage ERP<\/a> and <a href=\"http:\/\/www.greytrix.com\/product\/crm-development\/sage-crm\">Sage CRM<\/a> customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0migrating of Sage CRM from <a href=\"https:\/\/www.greytrix.com\/resources\/sage-erp-crm-migration.pdf\">Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer<\/a>. Our Sage CRM Product Suite includes <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/business-manager\">Greytrix Business Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-project-manager\">Sage CRM Project Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-resource-planner\">Sage CRM Resource Planner<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-contract-manager\">Sage CRM Contract Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-event-manager\">Sage CRM Event Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-budget-planner\">Sage CRM Budget Planner<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/gmail-integration-for-sage-crm\">Gmail Integration<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-mobile-service-signature\">Sage CRM Mobile Service Signature<\/a> and <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-cti-framework\">Sage CRM CTI Framework<\/a>.<\/p>\n<p>Greytrix is a recognized <a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/07\/26\/greytrix-on-boards-sage-global-rockstar-isv-program-with-gumu-for-sage-crm-sage-x3-solution\/\">Sage Rockstar ISV Partner<\/a> for GUMU&#x2122; Sage Enterprise Management \u2013 Sage CRM integration also listed on <a href=\"https:\/\/www.sage.com\/marketplace\/asb_ListingDetail?listingId=a1h24000007PC3aAAG\" target=\"_blank\" rel=\"noopener\">Sage Marketplace<\/a>.<\/p>\n<p>For more information on our integration solutions, please contact us at\u00a0<a href=\"mailto:sage@greytrix.com\">sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GUMU&#x2122; for Sage CRM \u2013 Sage ERP\u2019s (i.e. 100\/EM\/500\/300\/Pro) integration is a real-time bi-directional link where we synchronize all the customer data from Sage ERP\u2019s to Sage CRM and vice versa.\u00a0\u00a0Today in this blog, we will discuss about troubleshooting tips for resolving an error message related to \u2018File does not exist\u2019 which occurs on the\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/03\/31\/troubleshooting-an-error-message-of-gumu-integration-file-does-not-exist\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[192,332],"tags":[1146,1286,1292,3814,2077,2093,2473],"class_list":["post-14108","post","type-post","status-publish","format-standard","hentry","category-integration-sage-crm","category-sage-crm","tag-file-does-not-exist","tag-gumumas","tag-gumusage100","tag-gumu-for-sage-crm-and-sage-erp-integration","tag-sage-crm-integration","tag-sage-crm-path","tag-troubleshoot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting an error message of GUMU&#x2122; 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