{"id":14597,"date":"2017-07-07T06:11:01","date_gmt":"2017-07-07T06:11:01","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=14597"},"modified":"2017-07-07T06:11:01","modified_gmt":"2017-07-07T06:11:01","slug":"troubleshooting-inquiry-list-display-incorrect-column-header-captions","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/07\/07\/troubleshooting-inquiry-list-display-incorrect-column-header-captions\/","title":{"rendered":"Troubleshooting – Inquiry list display incorrect column header captions"},"content":{"rendered":"

GUMU™ for Sage CRM \u2013 Sage ERP X3<\/a><\/strong> is a real-time, bi-directional link. In this blog, we will go through an Issue which user may face while using integration and its possible solution.<\/p>\n

New\u00a0Stuff:<\/em>\u00a0<\/span>Pre\u2013 Requisites for installing GUMU for Sage CRM- Sage ERP X3<\/a><\/p>\n

Issue:\u00a0<\/strong><\/span>Incorrect column header Caption display on Order\/AR Inquiry screens in Sage CRM.
\nWhile accessing GUMU™ tabs In Sage CRM system integrated with Sage ERP X3 using GUMU™ integration, the user may come across this issue.
\n\"\"<\/a><\/p>\n

Reason:\u00a0<\/strong><\/span>In GUMU™ integration, we have security matrix functionality where Sage CRM system administrator can decide what all GUMU™ functionalities user can use. Here user also has an option of selecting a language as well. Upon selecting language, the Sage X3 label captions which are displayed on GUMU™\u00a0real-time tabs gets displayed accordingly if it is defined in Sage X3.<\/p>\n

If the language which is selected here in Security Matrix is not defined in Sage X3 then it just displays the column name as it is without any valid description as displayed in above screenshot.<\/p>\n

\"\"<\/a><\/p>\n

Solution:\u00a0<\/strong><\/span>To resolve this issue, admin user will need to navigate to below path in Sage CRM,
\n\u201cAdministration => Sage ERP X3 => Security Matrix \u201c.<\/p>\n

Check if the language selected is \u201cAmerican\u201d for the user which is facing the issue. If not, then select the language as \u201cAmerican\u201d and Click on \u201cSave\u201d button.<\/p>\n

\"\"<\/a><\/p>\n

Once above is done, the issue should get resolved. Now the user should be able to see proper Captions for column header on both Order Inquiry and AR Inquiry tabs on Company screen.<\/p>\n

\"\"<\/a>
\nAbout Us:<\/strong><\/p>\n

Greytrix<\/a> is one stop solution provider for Sage ERP and Sage CRM needs. We provide complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development and implementation expertise.<\/p>\n

Greytrix\u00a0<\/a>has some unique integration solutions for Sage CRM with Sage ERP\u2019s (Sage X3<\/a>,\u00a0Sage 100<\/a>,\u00a0Sage 500<\/a>\u00a0and\u00a0Sage 300<\/a>).We also offer best-in-class\u00a0Sage ERP<\/a> and Sage CRM<\/a> customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users and Sage PSG worldwide. Greytrix<\/a>\u00a0helps in\u00a0migrating to Sage CRM from ACT<\/a>,\u00a0Goldmine<\/a>\u00a0and other CRM\u2019s.<\/p>\n

For more information on our integration solutions, please contact us at\u00a0sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n

Also read :<\/span><\/p>\n