{"id":14822,"date":"2017-08-01T04:18:20","date_gmt":"2017-08-01T04:18:20","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=14822"},"modified":"2019-03-13T09:40:17","modified_gmt":"2019-03-13T09:40:17","slug":"email-communication-fails-to-display-multiple-recipients-name-in-sage-crm","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/08\/01\/email-communication-fails-to-display-multiple-recipients-name-in-sage-crm\/","title":{"rendered":"Email Communication fails to display Multiple Recipients name in Sage CRM"},"content":{"rendered":"

Sage CRM<\/a> has numerous built-in functionalities which helps to manage Customer Relationship all through a single system. Be it recording Customer data, capturing Enquiries, tracking support cases or maintaining follow-up data.<\/p>\n

Sage CRM<\/a>\u2019s Email functionality helps in managing both the inbound and outbound communications with ease. But have you ever noticed these Email Communications fails to display multiple recipients name in CRM?<\/p>\n

New Stuff: <\/strong><\/em>Modifying the values of User Select field of Email Editor Screen in Sage CRM<\/a><\/p>\n

While working on the email functionality in CRM, I faced an issue wherein Email communication records did not display the multiple recipients name i.e. those added in CC or Bcc.
\n\"\"<\/a><\/p>\n

On analyzing the CRM log files, we found that \u201cComm_targetlistid\u201d <\/strong>holds the value as \u2018-1\u2019 when the email is sent to multiple recipients. However, in case of single recipient; this column holds null value. Hence, we updated this field value as NULL using Table Level Script on Communication table as explained below.<\/p>\n

    \n
  1. Login to CRM<\/strong><\/li>\n
  2. Go to Administrator<\/strong> section.<\/li>\n
  3. Select Customization->Communication<\/strong>.<\/li>\n
  4. Select -> TableScripts->New<\/strong>.<\/li>\n
  5. Give name as Communication<\/strong> and remove all script from body and add below given script, and click on save button.<\/li>\n<\/ol>\n

    function InsertRecord()<\/em>
    \n{ \/\/ Handle insert record actions here}<\/em>
    \nfunction PostInsertRecord()<\/em>
    \n{ Values(“comm_targetlistid”)=NULL;}<\/em>
    \nfunction UpdateRecord()<\/em>
    \n{Values(“comm_targetlistid”)=NULL;}<\/em>
    \nfunction DeleteRecord()<\/em>
    \n{ \/\/ Handle delete record actions here}<\/em><\/p>\n

    After adding above script, if user sends email to multiple recipients; Email record will display all \u00a0the recipient names as shown below.
    \n    \"\"<\/a>About Us<\/strong><\/span>
    \n    Greytrix<\/a> a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.<\/p>\n

    Greytrix<\/a>\u00a0has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3<\/a>),\u00a0Sage Intacct<\/a>, Sage 100<\/a>,\u00a0Sage 500<\/a>\u00a0and\u00a0Sage 300<\/a>).We also offer best-in-class\u00a0Sage ERP<\/a> and Sage CRM<\/a> customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer<\/a>. Our Sage CRM Product Suite includes Greytrix Business Manager<\/a>, Sage CRM Project Manager<\/a>, Sage CRM Resource Planner<\/a>, Sage CRM Contract Manager<\/a>, Sage CRM Event Manager<\/a>, Sage CRM Budget Planner<\/a>, Gmail Integration<\/a>, Sage CRM Mobile Service Signature<\/a> and Sage CRM CTI Framework<\/a>.<\/p>\n

    Greytrix is a recognized Sage Rockstar ISV Partner<\/a> for GUMU™ Sage Enterprise Management \u2013 Sage CRM integration also listed on Sage Marketplace<\/a>.<\/p>\n

    For more information on our integration solutions, please contact us at\u00a0sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Sage CRM has numerous built-in functionalities which helps to manage Customer Relationship all through a single system. Be it recording Customer data, capturing Enquiries, tracking support cases or maintaining follow-up data. Sage CRM\u2019s Email functionality helps in managing both the inbound and outbound communications with ease. But have you ever noticed these Email Communications fails\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[70,129,131,132,133,156,235,285,332,338,342,393],"tags":[713,1042,1043,1044,1654,2068,2295,2403,2450],"class_list":["post-14822","post","type-post","status-publish","format-standard","hentry","category-communication","category-editor","category-email","category-email-inbound","category-email-server","category-file-email","category-mapping-sage-crm","category-person","category-sage-crm","category-sage-crm-73","category-sage-crm7-3","category-tables","tag-communication-tls","tag-email","tag-email-communication","tag-email-communication-fails-to-display-multiple-recipients-name-in-sage-crm","tag-multiple-reipients","tag-sage-crm-email-communication","tag-single-recipient","tag-table-level-script","tag-tls"],"yoast_head":"\nEmail Communication fails to display Multiple Recipients name in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/08\/01\/email-communication-fails-to-display-multiple-recipients-name-in-sage-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email Communication fails to display Multiple Recipients name in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Sage CRM has numerous built-in functionalities which helps to manage Customer Relationship all through a single system. Be it recording Customer data, capturing Enquiries, tracking support cases or maintaining follow-up data. Sage CRM\u2019s Email functionality helps in managing both the inbound and outbound communications with ease. 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