{"id":162,"date":"2009-06-30T12:41:00","date_gmt":"2009-06-30T12:41:00","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=162"},"modified":"2009-06-30T12:41:00","modified_gmt":"2009-06-30T12:41:00","slug":"territory-caption-update-for-sagecrm-developers","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2009\/06\/30\/territory-caption-update-for-sagecrm-developers\/","title":{"rendered":"Territory Caption Update &#8211; For SageCRM Developers"},"content":{"rendered":"<\/p>\n<p>Not sure whether anybody has observed this.. Sometime ago in the <strong>territory <\/strong>customization we came across one very strange functionality in <strong>CRM version 6.1<\/strong>. This seems to be occurring from patch <strong>H<\/strong> onwards. This is moreover related to the <strong>developer <\/strong>perspective than that of the <strong>User<\/strong>.<\/p>\n<p>You know that you can create new <strong>Territory <\/strong>in <strong>CRM <\/strong>from <strong>Administration <\/strong>&#8211;> <strong>Users <\/strong>&#8211;> <strong>Security <\/strong>&#8211;> <strong>New Territory<\/strong>.<\/p>\n<p>After creating the <strong>new territory<\/strong>, you can go to <strong>back-end <\/strong>and check how the entry is made. You can find an entry for the newly created <strong>territory <\/strong>in <strong>Custom Captions <\/strong>table where both <strong>Capt_US<\/strong> and <strong>Capt_Code <\/strong>are updated for that <strong>territory<\/strong>. Also this <strong>territory caption<\/strong> record gets properly created in the <strong>Territories <\/strong>table.<\/p>\n<p>There is also a provision for <strong>updating <\/strong>the <strong>Territory <\/strong>name which can be done from <strong>Administration<\/strong> &#8211;> <strong>Users <\/strong>&#8211;> <strong>Security<\/strong> &#8211;> <strong>Edit Territory<\/strong>. Now in the above case if you update the <strong>territory name<\/strong> from this section you can see the updated <strong>territory<\/strong> data in the <strong>CRM<\/strong> properly, but if you will observe at the <strong>back-end<\/strong>, you will find that in the <strong>Custom Captions<\/strong> table only <strong>Capt_US<\/strong> is updated and not the <strong>Capt_Code<\/strong> and also the <strong>caption<\/strong> is not updated in <strong>Territory<\/strong> table. It looks proper from <strong>CRM<\/strong> as there we can see the <strong>Capt_US<\/strong> value and not the others, but the <strong>back-end<\/strong> values not getting updated really come into the way of customizing <strong>territory<\/strong> section.<\/p>\n<p>What you can do to overcome this problem is, you can write a <strong>Trigger<\/strong> on <strong>Custom Captions<\/strong> table so that as soon as the <strong>caption<\/strong> value gets updated in <strong>custom captions<\/strong> it will also update the <strong>code<\/strong> value and also the <strong>territory caption<\/strong> value in the <strong>Territories<\/strong> table for that particular <strong>Territory<\/strong> record. <\/p>\n<p><marquee width=\"80%\"><b>If you find this useful, Please drop us a mail on <a href=\"mailto:crm@greytrix.com\">crm@greytrix.com<\/a>. <\/b><\/marquee><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Not sure whether anybody has observed this.. Sometime ago in the territory customization we came across one very strange functionality in CRM version 6.1. This seems to be occurring from patch H onwards. This is moreover related to the developer perspective than that of the User. You know that you can create new Territory in\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2009\/06\/30\/territory-caption-update-for-sagecrm-developers\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2430],"class_list":["post-162","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-territory"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Territory Caption Update - For SageCRM Developers - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2009\/06\/30\/territory-caption-update-for-sagecrm-developers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Territory Caption Update - For SageCRM Developers - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Not sure whether anybody has observed this.. 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