{"id":168,"date":"2009-07-14T11:47:00","date_gmt":"2009-07-14T11:47:00","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=168"},"modified":"2009-07-14T11:47:00","modified_gmt":"2009-07-14T11:47:00","slug":"threaded-communication-view-in-crm-self-service","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2009\/07\/14\/threaded-communication-view-in-crm-self-service\/","title":{"rendered":"Threaded Communication View in CRM Self Service"},"content":{"rendered":"<p>We had already posted how this functionality will work from within CRM. Please follow the link below to refer the post.<\/p>\n<p><a href=\"http:\/\/sagecrmaddons.blogspot.com\/2009\/07\/threaded-communication-view.html\" target=\"_blank\" rel=\"noopener\">http:\/\/sagecrmaddons.blogspot.com\/2009\/07\/threaded-communication-view.html<\/a><\/p>\n<p>Now it\u2019s also possible to have this functionality in CRM Self Service web site. Self service users that are assigned the rights to access Self service website from CRM can login to the website and log the cases. We can also have communications functionality as that of the CRM in Self Service in order to maintain communications against particular case. These communications can be maintained in the threaded view as we can see on most of the blogs and forum sites. Due to threaded structure of communications we can have a clear idea of the communications that took place till date for that particular topic of interest by only looking at it once. Please refer below screenshot to get the clear picture of the functionality.<\/p>\n<p><a href=\"http:\/\/4.bp.blogspot.com\/_A6_b0zkYeSY\/SmACMTUI-XI\/AAAAAAAAAd4\/VyXdwkNxuJI\/s1600-h\/untitled.JPG\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"BLOGGER_PHOTO_ID_5359285966937323890\" style=\"DISPLAY: block; MARGIN: 0px auto 10px; WIDTH: 400px; CURSOR: hand; HEIGHT: 331px; TEXT-ALIGN: center\" alt=\"\" src=\"http:\/\/4.bp.blogspot.com\/_A6_b0zkYeSY\/SmACMTUI-XI\/AAAAAAAAAd4\/VyXdwkNxuJI\/s400\/untitled.JPG\" border=\"0\" \/><\/a><\/p>\n<p><marquee width=\"80%\"><b>If you find this content useful, Please drop us an email at <a href=\"mailto:crm@greytrix.com\">crm@greytrix.com<\/a>. <\/b><\/marquee><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We had already posted how this functionality will work from within CRM. Please follow the link below to refer the post. http:\/\/sagecrmaddons.blogspot.com\/2009\/07\/threaded-communication-view.html Now it\u2019s also possible to have this functionality in CRM Self Service web site. Self service users that are assigned the rights to access Self service website from CRM can login to the\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2009\/07\/14\/threaded-communication-view-in-crm-self-service\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2488],"class_list":["post-168","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Threaded Communication View in CRM Self Service - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2009\/07\/14\/threaded-communication-view-in-crm-self-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Threaded Communication View in CRM Self Service - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"We had already posted how this functionality will work from within CRM. 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