{"id":20284,"date":"2018-09-11T11:59:11","date_gmt":"2018-09-11T11:59:11","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=20284"},"modified":"2019-06-10T09:18:43","modified_gmt":"2019-06-10T09:18:43","slug":"crm-quick-find-functionality-stopped-working-in-sage-crm","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2018\/09\/11\/crm-quick-find-functionality-stopped-working-in-sage-crm\/","title":{"rendered":"CRM Quick Find functionality stopped working in Sage CRM"},"content":{"rendered":"

You all are aware of Quick Find feature of Sage CRM<\/a> 2017, it has made the search functionality easy and flexible by applying the search norms within all the entities as well as fields of CRM on one single action. This feature has proved very useful for the Call Center users who needs to find Customer information as well as the records linked with them at one go.<\/p>\n

New Stuff<\/strong>:<\/em>\u00a0Configuring Quick Find feature in Sage CRM 2018 R2 onwards<\/a><\/p>\n

Recently the Quick Find functionality suddenly stopped working at my end. Since, the working of this functionality depends on the \u201cCRM QuickFind<\/strong>\u201d service so, I checked whether it is running or not by navigating to Administration\u00a0->\u00a0System\u00a0->\u00a0Quick Find <\/strong>in CRM. But, the Status of the service was showing as Stopped<\/strong>. Please refer below screenshot for the same.<\/p>\n

\"\"
\nI tried to restart the service by clicking on \u201cRestart Quick Find<\/strong>\u201d button, as shown in above screenshot. But, still it was showing the same status. So, I opened the Service console and checked for \u201cCRM QuickFind<\/strong>\u201d service. Over there it was showing the service status as \u201cRunning<\/strong>\u201d. Refer below screenshot.<\/p>\n

\"\"
\nFor further investigation, we checked the Keyword Search logs and found some error related to \u201cCRMj<\/strong>\u201d directory as shown in below screenshot.<\/p>\n

\"\"Even on debugging from Browser, we were getting below error.
\n\"\"Since the above error log shows error related to sdata, we checked whether the Apache tomcat<\/strong> and URL Rewrite<\/strong> is working or not. Over there, we found that tomcat was stopped. After restarting the tomcat service, the QuickFind functionality was working fine.<\/p>\n

CRM Quick Find<\/strong> and Sage CRM tomcat<\/strong> service works parallel to each other to deliver the Quick Find result set. Thus, to access the Quick Find feature, you have to make sure that both above said services are running properly.<\/p>\n

About Us<\/strong><\/span>
\nGreytrix<\/a> a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.<\/p>\n

Greytrix<\/a>\u00a0has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3<\/a>),\u00a0Sage Intacct<\/a>, Sage 100<\/a>,\u00a0Sage 500<\/a>\u00a0and\u00a0Sage 300<\/a>).We also offer best-in-class\u00a0Sage ERP<\/a> and Sage CRM<\/a> customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer<\/a>. Our Sage CRM Product Suite includes Greytrix Business Manager<\/a>, Sage CRM Project Manager<\/a>, Sage CRM Resource Planner<\/a>, Sage CRM Contract Manager<\/a>, Sage CRM Event Manager<\/a>, Sage CRM Budget Planner<\/a>, Gmail Integration<\/a>, Sage CRM Mobile Service Signature<\/a> and Sage CRM CTI Framework<\/a>.<\/p>\n

Greytrix is a recognized Sage Rockstar ISV Partner<\/a> for GUMU™ Sage Enterprise Management \u2013 Sage CRM integration also listed on Sage Marketplace<\/a>.<\/p>\n

For more information on our integration solutions, please contact us at\u00a0sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"

You all are aware of Quick Find feature of Sage CRM 2017, it has made the search functionality easy and flexible by applying the search norms within all the entities as well as fields of CRM on one single action. This feature has proved very useful for the Call Center users who needs to find\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82,99,157,186,193,332,333,334,335,360,405],"tags":[2999,3000,3621,3003,3622,3623],"class_list":["post-20284","post","type-post","status-publish","format-standard","hentry","category-crm-quickfind","category-dashboard-sage-crm","category-find-sage-crm","category-indexer-service","category-interactive-dashboard-sage-crm","category-sage-crm","category-sage-crm-2017","category-sage-crm-2018","category-sage-crm-2018-crm72","category-service","category-tomcat-server","tag-crm-quick-find","tag-crm-quick-find-and-sage-crm-tomcat-service","tag-crm-quick-find-functionality","tag-crm-quickfind-functionality-stopped-working-in-sage-crm","tag-quick-find-not-working","tag-sage-crm-tomcat-service"],"yoast_head":"\nCRM Quick Find functionality stopped working in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2018\/09\/11\/crm-quick-find-functionality-stopped-working-in-sage-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM Quick Find functionality stopped working in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"You all are aware of Quick Find feature of Sage CRM 2017, it has made the search functionality easy and flexible by applying the search norms within all the entities as well as fields of CRM on one single action. 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