{"id":20980,"date":"2018-10-31T05:51:27","date_gmt":"2018-10-31T05:51:27","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=20980"},"modified":"2019-08-21T10:57:30","modified_gmt":"2019-08-21T10:57:30","slug":"notifications-not-working-in-sage-crm-2017-r1-onwards","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2018\/10\/31\/notifications-not-working-in-sage-crm-2017-r1-onwards\/","title":{"rendered":"Notifications not working in Sage CRM 2017 R1 onwards"},"content":{"rendered":"<p>Notifications are used to inform the user that a new record has been assigned to him or some changes has been made in the system. <a href=\"http:\/\/www.sagesoftware.co.in\/product-sage-crm\" target=\"_blank\" rel=\"noopener noreferrer\">Sage CRM<\/a> also has a Notification feature available in the system. You can set up Quick Notifications for Main entities from \u201c<strong>Notifications<\/strong>\u201d tab available under <strong>Administration -&gt; Customization-&gt; Entity<\/strong>. Over there you can either set up On Screen Notifications or Email Notifications also.<\/p>\n<p><em><strong>New Stuff<\/strong>:\u00a0<\/em><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2018\/10\/30\/use-of-exclude-all-and-include-all-buttons-in-static-group\/\" target=\"_blank\" rel=\"noopener noreferrer\">Use of Exclude All and Include All buttons in Static Group<\/a><\/p>\n<p>As you know, <a href=\"http:\/\/www.sagesoftware.co.in\/product-sage-crm\" target=\"_blank\" rel=\"noopener noreferrer\">Sage CRM<\/a> 2017 R1 came up with the improved notifications area at the top of the screen. Notifications have been revamped in order to reduce disturbance and keep your workspace from being covered. To test the new notification feature, I installed <a href=\"http:\/\/www.sagesoftware.co.in\/product-sage-crm\" target=\"_blank\" rel=\"noopener noreferrer\">Sage CRM<\/a> 2017 R1. But, when I logged into CRM and click on Notification icon, it was showing below error.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-20981\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify1.jpg\" alt=\"\" width=\"1364\" height=\"491\" srcset=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify1.jpg 1364w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify1-300x108.jpg 300w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify1-768x276.jpg 768w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify1-1024x369.jpg 1024w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify1-660x238.jpg 660w\" sizes=\"(max-width: 1364px) 100vw, 1364px\" \/>We searched the log files to check if any issue is logged over there. But, no luck. Logs also does not contain any information about the issue. After doing lots of R and D, we realized that the tomcat service of CRM is not running after installation. So, to give it a try, we started the tomcat service. Bingo!! Notifications started working properly as shown in below screenshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-20982\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify2.jpg\" alt=\"\" width=\"1359\" height=\"370\" srcset=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify2.jpg 1359w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify2-300x82.jpg 300w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify2-768x209.jpg 768w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify2-1024x279.jpg 1024w, https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2018\/10\/Notify2-660x180.jpg 660w\" sizes=\"(max-width: 1359px) 100vw, 1359px\" \/>So, if the notifications are not working in <a href=\"http:\/\/www.sagesoftware.co.in\/product-sage-crm\" target=\"_blank\" rel=\"noopener noreferrer\">Sage CRM<\/a> 2017 R1 onwards, you have to make sure that Apache Tomcat and URL Rewrite is working properly, as notifications rely on this two services.<\/p>\n<p><span style=\"font-size: Medium;\"><strong>About Us<\/strong><\/span><br \/>\nGreytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.<\/p>\n<p><a href=\"http:\/\/www.greytrix.com\/\">Greytrix<\/a>\u00a0has some unique integration solutions for Sage CRM with Sage ERPs (<a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-x3-integration\">Sage Enterprise Management (Sage X3<\/a>),\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/intacct-apps-and-products\/gumu-sage-intacct-sage-crm-integration\">Sage Intacct<\/a>, <a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-100-erp-integration\">Sage 100<\/a>,\u00a0<a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-500-erp-integration\">Sage 500<\/a>\u00a0and\u00a0<a href=\"http:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-300-erp-integration\">Sage 300<\/a>).We also offer best-in-class\u00a0<a href=\"http:\/\/www.greytrix.com\/product\/erp-development\/sage-x3\">Sage ERP<\/a> and <a href=\"http:\/\/www.greytrix.com\/product\/crm-development\/sage-crm\">Sage CRM<\/a> customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0migrating of Sage CRM from <a href=\"https:\/\/www.greytrix.com\/resources\/sage-erp-crm-migration.pdf\">Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer<\/a>. Our Sage CRM Product Suite includes <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/business-manager\">Greytrix Business Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-project-manager\">Sage CRM Project Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-resource-planner\">Sage CRM Resource Planner<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-contract-manager\">Sage CRM Contract Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-event-manager\">Sage CRM Event Manager<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-budget-planner\">Sage CRM Budget Planner<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/gmail-integration-for-sage-crm\">Gmail Integration<\/a>, <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-mobile-service-signature\">Sage CRM Mobile Service Signature<\/a> and <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm-add-ons\/sage-crm-cti-framework\">Sage CRM CTI Framework<\/a>.<\/p>\n<p>Greytrix is a recognized <a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/07\/26\/greytrix-on-boards-sage-global-rockstar-isv-program-with-gumu-for-sage-crm-sage-x3-solution\/\">Sage Rockstar ISV Partner<\/a> for GUMU&#x2122; Sage Enterprise Management \u2013 Sage CRM integration also listed on <a href=\"https:\/\/www.sage.com\/marketplace\/asb_ListingDetail?listingId=a1h24000007PC3aAAG\" target=\"_blank\" rel=\"noopener\">Sage Marketplace<\/a>.<\/p>\n<p>For more information on our integration solutions, please contact us at\u00a0<a href=\"mailto:sage@greytrix.com\">sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Notifications are used to inform the user that a new record has been assigned to him or some changes has been made in the system. Sage CRM also has a Notification feature available in the system. You can set up Quick Notifications for Main entities from \u201cNotifications\u201d tab available under Administration -&gt; Customization-&gt; Entity. Over\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2018\/10\/31\/notifications-not-working-in-sage-crm-2017-r1-onwards\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,261,332,333,334,405,414],"tags":[3719,3718,3720,3721,3722],"class_list":["post-20980","post","type-post","status-publish","format-standard","hentry","category-administrator","category-notifications-sage-crm","category-sage-crm","category-sage-crm-2017","category-sage-crm-2018","category-tomcat-server","category-url-sage-crm","tag-notifications-not-working","tag-notifications-not-working-in-sage-crm-2017-r1-onwards","tag-sage-crm-2017-notifications","tag-tomcat-service-for-notifications","tag-url-rewrite-for-notifications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Notifications not working in Sage CRM 2017 R1 onwards - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2018\/10\/31\/notifications-not-working-in-sage-crm-2017-r1-onwards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Notifications not working in Sage CRM 2017 R1 onwards - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Notifications are used to inform the user that a new record has been assigned to him or some changes has been made in the system. 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