{"id":23123,"date":"2019-11-15T12:48:10","date_gmt":"2019-11-15T12:48:10","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=23123"},"modified":"2019-11-15T12:48:12","modified_gmt":"2019-11-15T12:48:12","slug":"how-to-overcome-issue-with-multi-select-fields-in-sage-crm-2018-r3","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2019\/11\/15\/how-to-overcome-issue-with-multi-select-fields-in-sage-crm-2018-r3\/","title":{"rendered":"How to overcome issue with Multi select fields in Sage CRM 2018 R3?"},"content":{"rendered":"\n

With the release of new versions of Sage CRM<\/a>, great enhancements has been introduced in terms of UI\/UX which has improved the User experience to a huge extent. Sage CRM<\/a> has always been in talks for its flexible and configurable nature where the layout can be modified with ease. However, recently while working with Sage CRM<\/a> 2018 R3 system we faced unusual UI issues especially with the fields layout.<\/p>\n\n\n\n

New Stuff: <\/em><\/strong>Button Alignment issue on document tab of Custom Entity in Sage CRM<\/a><\/p>\n\n\n\n

On installing Sage CRM <\/a>2018 R3 version, we logged in to the CRM to check if there are any discrepancies and found none. As you can see in below screenshot, Opportunity entry screen looks fine.<\/p>\n\n\n\n<\/a>\n\n

Opportunity Entry screen in standard system<\/i><\/center><\/font><\/p>\n\n\n\n

However on integrating the same system with Sage 300, we could find some unusual UI issues with the screen and fields layout as shown in below screenshot.<\/p>\n\n\n\n<\/a>\n\n

Opportunity Entry screen in integrated system<\/i><\/center><\/font><\/p>\n\n\n\n

Here, the major issue that we found was with the Multi-select fields. The selection height of these fields was displayed as 1 Line rather than 5 as per the standard configurations.<\/p>\n\n\n\n

<\/a><\/center>\n\n
Field view comparison<\/i><\/center><\/font><\/p><\/div>\n\n\n\n

We checked the field properties as well as tried to alter the Height settings of the multi-select field through the screen settings as shown below, but no luck.<\/p>\n\n\n\n

<\/a><\/center>\n\n
Field and Screen Settings<\/i><\/center><\/font><\/p><\/div>\n\n\n\n

Later we checked the stylesheet used for CRM layout and noticed that the size is set in HTML and the height is set in CSS. As the height was overriding the size, it worked perfectly fine once we comment this out. You can follow below steps to make the changes \u2013 <\/p>\n\n\n\n

  1. Open the ergonomic.css file from the CRM directory which will be located at the path something like: C:\\Program Files (x86)\\Sage\\CRM\\CRM\\WWWRoot\\Themes<\/li>
  2. Comment out the height line in the “.VIEWBOXCAPTION .EDIT” section.<\/li><\/ol>\n\n\n\n
    <\/a><\/center>\n\n
    CRM’s Stylesheet<\/i><\/center><\/font><\/p><\/div>\n\n\n\n

    Delete all the Browser cookies and check. Changes will be reflected as shown below.<\/p>\n\n\n\n<\/a>\n\n

    Opportunity Entry screen fixed in integrated system<\/i><\/center><\/font><\/p>\n\n\n\n

    In this way, you can fix the UI Issues of Sage CRM<\/a> 2018 R3 Integrated system.<\/p>\n\n\n\n

    About Us<\/strong><\/span><\/p>\n\n\n\n

    Greytrix \u2013 a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.<\/p>\n\n\n\n

    Greytrix\u00a0has some unique integration solutions developed for Sage CRM with Sage ERPs namely\u00a0Sage X3,\u00a0Sage Intacct,\u00a0Sage 100,\u00a0Sage 500,\u00a0and\u00a0Sage 300. We also offer best-in-class\u00a0Sage ERP\u00a0and\u00a0Sage CRM\u00a0customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users, and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0the migration of Sage CRM from\u00a0Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes\u00a0add-ons like\u00a0 Greytrix Business Manager,\u00a0Sage CRM Project Manager,\u00a0Sage CRM Resource Planner,\u00a0Sage CRM Contract Manager,\u00a0Sage CRM Event Manager,\u00a0Sage CRM Budget Planner,\u00a0Gmail Integration,\u00a0Sage CRM Mobile Service Signature,\u00a0Sage CRM CTI Framework.<\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n

    Greytrix is a recognized\u00a0Sage Champion Partner\u00a0for GUMU™ Sage X3 \u2013 Sage CRM integration listed on\u00a0Sage Marketplace and Sage CRM \u2013 Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.<\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n

    For more information on our integration solutions, please contact us at sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"

    With the release of new versions of Sage CRM, great enhancements has been introduced in terms of UI\/UX which has improved the User experience to a huge extent. Sage CRM has always been in talks for its flexible and configurable nature where the layout can be modified with ease. However, recently while working with Sage\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87,119,155,209,254,269,327,332,334,335,351,367,384,385,402,426],"tags":[843,844,3976,3973,3906,3969,3968,3585,3972,3974,3975,2437,3970,3971],"class_list":["post-23123","post","type-post","status-publish","format-standard","hentry","category-css","category-display","category-fields","category-layouts","category-multiselect-sage-crm","category-opportunity-sage-crm","category-sage-300","category-sage-crm","category-sage-crm-2018","category-sage-crm-2018-crm72","category-screen-sage-crm","category-size-sage-crm","category-standard","category-standard-field","category-theme","category-visibility","tag-css","tag-css-file","tag-ergonomic-css","tag-fields-layout","tag-layout","tag-multi-select-fields","tag-multi-select-fields-in-sage-crm-2018-r3","tag-sage-crm-2018-r3","tag-screen-and-fields-layout","tag-stylesheet","tag-stylesheet-used-for-crm-layout","tag-themes","tag-ui-ux","tag-user-interface"],"yoast_head":"\nHow to overcome issue with Multi select fields in Sage CRM 2018 R3? - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2019\/11\/15\/how-to-overcome-issue-with-multi-select-fields-in-sage-crm-2018-r3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to overcome issue with Multi select fields in Sage CRM 2018 R3? - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"With the release of new versions of Sage CRM, great enhancements has been introduced in terms of UI\/UX which has improved the User experience to a huge extent. 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