{"id":23391,"date":"2020-01-03T09:25:18","date_gmt":"2020-01-03T09:25:18","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=23391"},"modified":"2020-01-03T09:25:20","modified_gmt":"2020-01-03T09:25:20","slug":"issue-while-loading-records-on-ticket-list-in-self-service-portal","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2020\/01\/03\/issue-while-loading-records-on-ticket-list-in-self-service-portal\/","title":{"rendered":"Issue while loading records on Ticket List in Self Service Portal"},"content":{"rendered":"\n<p>Latest version of <a href=\"http:\/\/www.sagesoftware.co.in\/product-sage-crm\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Sage CRM (opens in a new tab)\">Sage CRM<\/a> Self Service portal is fully customer responsive. Self-service portal is designed in such a way that customer can easily adopt the portal. With self-service portal customer can access cases i.e. ticket or related notes as per business needs. Beauty of portal is that customer can create ticket, can see all tickets, open tickets, closed tickets etc. <\/p>\n\n\n\n<p>Recently while working with self-service portal, we faced an issue on tickets list where it could load only 9 records instead of 10 records per page as per the <a href=\"https:\/\/www.greytrix.com\/product\/crm-development\/sage-crm\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Sage CRM (opens in a new tab)\">Sage CRM<\/a> Standard list. In this blog we will explain you how to overcome this issue.<\/p>\n\n\n\n<p><strong>Related Stuff<\/strong>:  <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2019\/12\/03\/incorporate-export-functionality-in-new-self-service-portal\/\" target=\"_blank\">Incorporate Export Functionality in New Self Service Portal<\/a><\/p>\n\n\n\n<p>As we all know that portal&#8217;s UI is user responsive. From support tab, whenever you access the tab, Tickets list is displayed in <strong>tiles format<\/strong>. In earlier version of self service portal, list was displayed in tabular format. Since the portal is linked with <a href=\"http:\/\/www.sagesoftware.co.in\/product-sage-crm\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Sage CRM (opens in a new tab)\">Sage CRM<\/a>, 10 records\/tiles per page is visible whenever you load any list on self-service portal as per the Sage CRM Standard. <\/p>\n\n\n\n<p>However recently while working on self-service portal,\nthe list could load only 9 tiles on screen instead of 10 tiles. At first we thought\nthat the 10<sup>th<\/sup> record will be available on next page but the record was\nnot visible on next page as well. On further analysis, we found that the list\nskipped every tenth record i.e. 10<sup>th<\/sup>, 20<sup>th<\/sup>, 30<sup>th <\/sup>&amp;\nso on from each page.<\/p>\n\n\n\n<p>You can refer below screen shot.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2019\/12\/9TilesImg-1024x386.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full\" \nstyle=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px;\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2019\/12\/9TilesImg-1024x386.jpg\" \nalt=\"9 Ticket records tiles \"><\/a>\n\n<font size=\"2\"><center><i>9 Ticket records tiles <\/i><\/center><\/font><\/p><\/figure>\n\n\n\n<p>To overcome this issue you have to make changes in jquery file, follow the below steps to achieve the same:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Open the <strong>\u201cmc_client.js\u201d file from \u201c\\Program Files (x86)\\ Sage\\ CRM\\ CRMSelfServiceDemo\\ script\\client\u201d<\/strong> folder.<\/li><li>Find the keyword <strong>\u201cif (lTTCurrentField == lTTFieldCount)\u201d and add the below code in the else part of \u201cif (lTTCurrentField == lTTFieldCount)\u201d <\/strong>keyword.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2019\/12\/jscodeimg-1024x993.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full\" \nstyle=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px;\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2019\/12\/jscodeimg-1024x993.jpg\" \nalt=\"Javascript Code Snippet \"><\/a>\n\n<font size=\"2\"><center><i>Javascript Code Snippet <\/i><\/center><\/font><\/p><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>After adding code save the file and clear the browser&#8217;s cookies.<\/li><\/ul>\n\n\n\n<p>Once you make the above changes, you will be able to view all 10 records on per page in ticket list in the self service portal. You can refer below screen shot for your reference.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2019\/12\/10TilesImg-1024x386.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full\" \nstyle=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px;\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2019\/12\/10TilesImg-1024x386.jpg\" \nalt=\"10 Ticket records tiles \"><\/a>\n\n<font size=\"2\"><center><i>10 Ticket records tiles <\/i><\/center><\/font><\/p><\/figure>\n\n\n\n<p><span style=\"font-size: Medium;\"><strong>About Us<\/strong><\/span><\/p>\n\n\n\n<p>Greytrix \u2013 a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.<\/p>\n\n\n\n<p>Greytrix\u00a0has some unique integration solutions developed for Sage CRM with Sage ERPs namely\u00a0Sage X3,\u00a0Sage Intacct,\u00a0Sage 100,\u00a0Sage 500,\u00a0and\u00a0Sage 300. We also offer best-in-class\u00a0Sage ERP\u00a0and\u00a0Sage CRM\u00a0customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users, and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0the migration of Sage CRM from\u00a0Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes\u00a0add-ons like\u00a0 Greytrix Business Manager,\u00a0Sage CRM Project Manager,\u00a0Sage CRM Resource Planner,\u00a0Sage CRM Contract Manager,\u00a0Sage CRM Event Manager,\u00a0Sage CRM Budget Planner,\u00a0Gmail Integration,\u00a0Sage CRM Mobile Service Signature,\u00a0Sage CRM CTI Framework.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n<p>Greytrix is a recognized\u00a0Sage Champion Partner\u00a0for GUMU&#x2122; Sage X3 \u2013 Sage CRM integration listed on\u00a0Sage Marketplace and Sage CRM \u2013 Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU&#x2122; Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n<p>For more information on our integration solutions, please contact us at&nbsp;<a href=\"mailto:sage@greytrix.com\">sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Latest version of Sage CRM Self Service portal is fully customer responsive. Self-service portal is designed in such a way that customer can easily adopt the portal. With self-service portal customer can access cases i.e. ticket or related notes as per business needs. Beauty of portal is that customer can create ticket, can see all\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2020\/01\/03\/issue-while-loading-records-on-ticket-list-in-self-service-portal\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[200,201,204,310,332,335,3986,358],"tags":[4031,4029,4028,4032,2262,4030],"class_list":["post-23391","post","type-post","status-publish","format-standard","hentry","category-javascript-sage-crm","category-jquery","category-js-file","category-records","category-sage-crm","category-sage-crm-2018-crm72","category-sage-crm-2019-r1-sage-crm-2018-crm72","category-self-service-sage-crm","tag-issue-in-loading-records","tag-issue-while-loading-records-on-ticket-list","tag-issue-while-loading-records-on-ticket-list-in-self-service-portal","tag-records-tiles","tag-self-service-portal","tag-ticket-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Issue while loading records on Ticket List in Self Service Portal - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2020\/01\/03\/issue-while-loading-records-on-ticket-list-in-self-service-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Issue while loading records on Ticket List in Self Service Portal - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Latest version of Sage CRM Self Service portal is fully customer responsive. Self-service portal is designed in such a way that customer can easily adopt the portal. With self-service portal customer can access cases i.e. ticket or related notes as per business needs. 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