{"id":25310,"date":"2021-03-05T05:46:01","date_gmt":"2021-03-05T05:46:01","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=25310"},"modified":"2021-03-05T05:46:05","modified_gmt":"2021-03-05T05:46:05","slug":"modify-consent-response-url-in-sage-crm","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2021\/03\/05\/modify-consent-response-url-in-sage-crm\/","title":{"rendered":"Modify Consent Response URL in Sage CRM"},"content":{"rendered":"\n

A business needs to send Marketing emails to client to grow their commercial. Some of them need to store the consent received from client whether they are interested in receiving such marketing emails or not. Need of storing consent is required based on the privacy laws of your region. With the release of Sage CRM<\/a> 2018 R2, Consent concept is added in Sage CRM to store consent received from Customers against their Contact records. Consent can be created against Person or Lead entities.<\/p>\n\n\n\n

New Stuff<\/strong>:<\/em> Mandate Company\u2019s Phone and Email Address using Table level Script<\/a><\/p>\n\n\n\n

Consent tab is available against Person or Lead entity from where we can create Consent record. One or more multiple consent records can be created against Person or Lead. It allows you to register if you have consent from Person or Lead to receive marketing material, what marketing materials can be sent to them etc. We have explained creation of Consent record in below blog link.<\/p>\n\n\n\n

SAGE CRM 2018 R2: Consents in Sage CRM<\/a><\/p>\n\n\n\n

Once the consent record is created, its status will be defaulted as \u201cNew<\/strong>\u201d. Whenever you want to send Consent email to client, click on the \u201cNew Consent E-mail<\/strong>\u201d button available on Consent summary screen as explained in below blog link.<\/p>\n\n\n\n

Creating and Sending consent emails in Sage CRM 2018 R2<\/a><\/p>\n\n\n\n

Request for consent can be sent with the Sage CRM\u2019s predefined email templates which has \u201cAccept\u201d link. Once a client clicks on the link, his acceptance will be recorded against their record in Sage CRM. To modify the predefined email templates follow the below steps.<\/p>\n\n\n\n

  1. Login to Sage CRM.<\/li>
  2. Go to Administration -> E-mail and Documents -> E-mail Templates<\/strong>.<\/li>
  3. There will be different templates for Person and Lead entity.
    a. Lead Consent Email: This is the email template which will be triggered when consent email against lead is triggered.
    b. Person Consent Email: This is the email template which will be triggered when consent email against Person is triggered.<\/li>
  4. Click on the desired template hyperlink and modify the content as needed. Do not modify the Accept link content as after clicking on this link, clients consent gets recorded in Sage CRM. Below is the screenshot of Person Consent Email Template for Accept Link content.<\/li><\/ol>\n\n\n\n
    \n\"Consent<\/a>\n\n
    Consent Email Template<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

    Once client clicks on the Accept link it will be redirected to Thanks page where it will display message as \u201cConsent received<\/strong>\u201d as shown in below screenshot.<\/p>\n\n\n\n

    \n\"Thanks<\/a>\n\n
    Thanks Page – Consent Received<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

    As the consent is given by client the status of Consent record changes to \u201cConsented\u201d as shown in below screenshot.<\/p>\n\n\n\n

    \n\"Consent<\/a>\n\n
    Consent Status updation<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

    Suppose, we want to redirect to our custom page after client clicks on the Accept link. For this we tried to modify the email template to accommodate our custom Thanks page. But, No Luck! After doing RnD we found that, we can add our Custom Thanks you page in Custom URL. This URL will be changed to all links in a consent email. To make this changes follow below steps.<\/p>\n\n\n\n

    1. Login to Sage CRM.<\/li>
    2. Go to Administration -> E-mail and Documents -> E-mail Configuration<\/strong><\/li>
    3. Set the Custom Thank you page of your website in “Consent Response URL” field.<\/li><\/ol>\n\n\n\n
      \n\"Consent<\/a>\n\n
      Consent Response URL Configuration<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

      If no value is specified in this field then the default Thank you page opens.<\/p>\n\n\n\n

      In this way, you can modify Consent Response URL so that, when a recipient clicks a link in a consent email, it will redirect to the custom Thank you page rather than opening the default confirmation page. You can easily redirect the recipient to any URL you want. For example, it can be a custom confirmation page, a thank you page, or any website.<\/p>\n\n\n\n

      About Us<\/strong><\/span><\/p>\n\n\n\n

      Greytrix \u2013 a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.<\/p>\n\n\n\n

      Greytrix\u00a0has some unique integration solutions developed for Sage CRM with Sage ERPs namely\u00a0Sage X3,\u00a0Sage Intacct,\u00a0Sage 100,\u00a0Sage 500,\u00a0and\u00a0Sage 300. We also offer best-in-class\u00a0Sage ERP\u00a0and\u00a0Sage CRM\u00a0customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users, and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0the migration of Sage CRM from\u00a0Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes\u00a0add-ons like\u00a0 Greytrix Business Manager,\u00a0Sage CRM Project Manager,\u00a0Sage CRM Resource Planner,\u00a0Sage CRM Contract Manager,\u00a0Sage CRM Event Manager,\u00a0Sage CRM Budget Planner,\u00a0Gmail Integration,\u00a0Sage CRM Mobile Service Signature,\u00a0Sage CRM CTI Framework.<\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n

      Greytrix is a recognized\u00a0Sage Champion Partner\u00a0for GUMU™ Sage X3 \u2013 Sage CRM integration listed on\u00a0Sage Marketplace and Sage CRM \u2013 Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.<\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n

      For more information on our integration solutions, please contact us at sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      A business needs to send Marketing emails to client to grow their commercial. Some of them need to store the consent received from client whether they are interested in receiving such marketing emails or not. Need of storing consent is required based on the privacy laws of your region. With the release of Sage CRM\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,45,70,73,74,97,131,156,210,284,285,332,333,334,335,3986,3985],"tags":[4334,4336,2943,4339,4333,4335,3634,3633,3632,3630,1497,4337,4332,1761,4338],"class_list":["post-25310","post","type-post","status-publish","format-standard","hentry","category-administrator","category-business-email","category-communication","category-configuration","category-consent","category-customer","category-email","category-file-email","category-lead","category-permissions","category-person","category-sage-crm","category-sage-crm-2017","category-sage-crm-2018","category-sage-crm-2018-crm72","category-sage-crm-2019-r1-sage-crm-2018-crm72","category-sage-crm-2019-r1","tag-consent","tag-consent-e-mail","tag-consent-permissions","tag-consent-received","tag-consent-response","tag-consent-response-url","tag-consent-status","tag-consents-against-leads","tag-consents-against-person-record","tag-consents-in-sage-crm","tag-lead","tag-lead-consent-email","tag-modify-consent-response-url-in-sage-crm","tag-person","tag-person-consent-email"],"yoast_head":"\nModify Consent Response URL in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2021\/03\/05\/modify-consent-response-url-in-sage-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modify Consent Response URL in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"A business needs to send Marketing emails to client to grow their commercial. 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