{"id":25649,"date":"2021-08-06T10:16:55","date_gmt":"2021-08-06T10:16:55","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=25649"},"modified":"2021-08-06T10:16:58","modified_gmt":"2021-08-06T10:16:58","slug":"how-to-view-exchange-integration-logs-in-sage-crm","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2021\/08\/06\/how-to-view-exchange-integration-logs-in-sage-crm\/","title":{"rendered":"How to view Exchange Integration Logs in Sage CRM?"},"content":{"rendered":"\n

Sage CRM<\/a> Exchange Integration is integration between Sage CRM and Exchange Server. We can integrate Outlook with Sage CRM but, it requires outlook plugin installed at every user\u2019s machine. Also, we need to manually file e-mails into Sage CRM from outlook. In this, users have the provision to select which e-mail has to file into Sage CRM. Whereas Exchange Integration runs in background, and it does not require any manual trigger to execute.<\/p>\n\n\n\n

This integration syncs appointments, tasks, and contacts from exchange server to Sage CRM and vice versa. Exchange integration is useful if Manager schedules meeting for their field engineers in Sage CRM then they will get notification about their meeting on their phone without any need of synchronizing the appointments or tasks.<\/p>\n\n\n\n

New Post<\/strong>:<\/em> Gadget Troubleshooting Tips<\/a><\/p>\n\n\n\n

In Exchange integration, we can set up the time interval in which synchronization needs to take place. This will be applicable for all users and mailboxes that have synching enabled in Sage CRM. To enable exchange integration, we need to configure one setting in \u201cSystem Behavior<\/strong>\u201d in Sage CRM. In our previous blogs, we have explained how to integrate Sage CRM with Microsoft Office 365. Below are the blog links for the same.<\/p>\n\n\n\n

Integrate Sage CRM with Microsoft Office 365 Part-1<\/a><\/p>\n\n\n\n

Integrate Sage CRM with Microsoft Office 365 Part-2<\/a><\/p>\n\n\n\n

Once exchange integration is configured successfully; appointments, tasks are synched into Sage CRM and vice versa. But, at times we tend to face some issues during integration. To find the actual root cause of issue we need to go through the logs. Exchange integration logs are available at below path.<\/p>\n\n\n\n

<<CRM Directory>>\\<<CRM Instance>>\\Logs\\Exchange Integration<\/em><\/p>\n\n\n\n

These logs can be seen from CRM also in Administration area. Please refer below screenshot.<\/p>\n\n\n\n

<\/a>\n\n
Exchange Integration Logs<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

As shown in above screenshot, there are 2 types of logs available for Exchange integration. Below is the detailed information for the same.<\/p>\n\n\n\n

  1. Generic Log Files<\/strong>: In this we can view whole integration logs. It contains errors that occur at webapp level. It also contains errors and activities of all mailboxes for whom exchange integration is enabled.<\/li>
  2. User Log Files<\/strong>: In this we can view log file of each user. It contains activity information and skipped items of individual user inbox.<\/li><\/ol>\n\n\n\n

    We can also set logging level for exchange integration logs in CRM. To do the same follow below steps.<\/p>\n\n\n\n

    1. Login to Sage CRM.<\/li>
    2. Go to Administration -> E-mail and Documents -> Exchange Server Integration -> Connection Management<\/strong>.<\/li>
    3. Click on Change button and set the Logging level and Save the configuration.<\/li><\/ol>\n\n\n\n

      There are different types of logging levels available for Exchange Integration. Below are the different Logging levels.<\/p>\n\n\n\n

      1. Errors, Skipped Items and Conflicts<\/strong>: If this value is set at Logging level, then all the errors occurred during synchronization or Exchange Integration will be logged in log file. Also, if any items are skipped during synchronization or any conflict occurred then they also get logged.<\/li>
      2. Errors Only<\/strong>: If this value is set at Logging level, then all the errors occurred during synchronization or Exchange Integration will be logged in log file.<\/li>
      3. Full Logging<\/strong>: If this value is set at Logging level, then all the errors occurred, skipped items, conflicts occurred during synchronization will be logged in log file.<\/li>
      4. No Logging<\/strong>: If this value is set at Logging level, then no errors will be logged.<\/li><\/ol>\n\n\n\n

        As discussed above, logs can be seen in Administration area in Sage CRM. But, if any user wants to see his individual log without having access to Administration area. Then this can be achieved by configuring one setting at user level as mentioned below.<\/p>\n\n\n\n

        1. Login to Sage CRM.<\/li>
        2. Go to Administration -> Users -> Users<\/strong>. Go to the user\u2019s summary.<\/li>
        3. Set the \u201cShow Exchange Server Integration Logs<\/strong>\u201d field to \u201cTrue<\/strong>\u201d.<\/li><\/ol>\n\n\n\n
          <\/a>\n\n
          Show Exchange Integration Logs to User<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

          After doing above configuration, new tab namely \u201cExchange Integration Logs<\/strong>\u201d will be enabled at My CRM where user can view his synchronization logs as displayed in below screenshot.<\/p>\n\n\n\n

          <\/a>\n\n
          Exchange Integration Logs in My CRM<\/i><\/center><\/font><\/p><\/figure>\n\n\n\n

          In this way, we can view the Exchange Integration logs from Administration area. Also, they can be shown to Individual user.<\/p>\n\n\n\n

          About Us<\/strong><\/span><\/p>\n\n\n\n

          Greytrix \u2013 a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.<\/p>\n\n\n\n

          Greytrix\u00a0has some unique integration solutions developed for Sage CRM with Sage ERPs namely\u00a0Sage X3,\u00a0Sage Intacct,\u00a0Sage 100,\u00a0Sage 500,\u00a0and\u00a0Sage 300. We also offer best-in-class\u00a0Sage ERP\u00a0and\u00a0Sage CRM\u00a0customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users, and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0the migration of Sage CRM from\u00a0Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes\u00a0add-ons like\u00a0 Greytrix Business Manager,\u00a0Sage CRM Project Manager,\u00a0Sage CRM Resource Planner,\u00a0Sage CRM Contract Manager,\u00a0Sage CRM Event Manager,\u00a0Sage CRM Budget Planner,\u00a0Gmail Integration,\u00a0Sage CRM Mobile Service Signature,\u00a0Sage CRM CTI Framework.<\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n

          Greytrix is a recognized\u00a0Sage Champion Partner\u00a0for GUMU™ Sage X3 \u2013 Sage CRM integration listed on\u00a0Sage Marketplace and Sage CRM \u2013 Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.<\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n

          For more information on our integration solutions, please contact us at sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Sage CRM Exchange Integration is integration between Sage CRM and Exchange Server. We can integrate Outlook with Sage CRM but, it requires outlook plugin installed at every user\u2019s machine. Also, we need to manually file e-mails into Sage CRM from outlook. In this, users have the provision to select which e-mail has to file into\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,45,70,71,73,98,131,152,189,332,335,3986],"tags":[4453,755,4449,4448,4447,4173,4451,1435,1542,1736,4450,2384,2415,4452],"class_list":["post-25649","post","type-post","status-publish","format-standard","hentry","category-account","category-business-email","category-communication","category-company","category-configuration","category-customization","category-email","category-feature","category-information","category-sage-crm","category-sage-crm-2018-crm72","category-sage-crm-2019-r1-sage-crm-2018-crm72","tag-connection-management","tag-contacts","tag-exchange-integration","tag-exchange-integration-logs","tag-exchange-integration-logs-in-sage-crm","tag-exchange-server","tag-generic-log-files","tag-integration","tag-logging","tag-outlook","tag-syncs-appointments","tag-system-behavior","tag-tasks","tag-user-log-files"],"yoast_head":"\nHow to view Exchange Integration Logs in Sage CRM? - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2021\/08\/06\/how-to-view-exchange-integration-logs-in-sage-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to view Exchange Integration Logs in Sage CRM? - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Sage CRM Exchange Integration is integration between Sage CRM and Exchange Server. 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