{"id":274,"date":"2010-11-19T15:56:00","date_gmt":"2010-11-19T15:56:00","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=274"},"modified":"2010-11-19T15:56:00","modified_gmt":"2010-11-19T15:56:00","slug":"sagecrm-logging-out-issue","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2010\/11\/19\/sagecrm-logging-out-issue\/","title":{"rendered":"SageCRM Logging out issue"},"content":{"rendered":"<p>Has anyone come across a situation where SageCRM has logged out on hitting the Cancel button of a communication screen that also has a custom tab? <\/p>\n<p>Recently while doing the customization I encountered the same problem. Let me explain the steps that give me the error.<\/p>\n<p>1. I created a new tab \u201cTest\u201d in communication entity and Test.asp page is called on this tab to display my requirement.<\/p>\n<p>2. Once you create a communication (Task, Appointment etc.) for a person, go into the Details tab of Communication Detail screen, then click on the &#8216;Test&#8217; tab, then click on the &#8216;detail&#8217; tab and hit cancel. It will log you out. <\/p>\n<p>3. However the functionality of Test tab works perfectly.<\/p>\n<p>4. After doing some RND, I found that the Action of Cancel button changes from \u201c=183\u201d to \u201c=430\u201d after returning from Test to Details tab.<\/p>\n<p>5. And that\u2019s it. Once you replicate what exactly is the issue then solving the issue is not really big deal and I&nbsp;&nbsp; decided to change the Action of Cancel button on load of the screen.<\/p>\n<p>6. If any other attributes (like Key-1) are disturbed then you can refer my post for handling other attributes of URL on \u201cHandle Save and Cancel URL\u201d.<\/p>\n<p>&nbsp;<a href=\"http:\/\/sagecrmaddons.blogspot.com\/2009\/05\/handle-cancel-and-save-url.html\" target=\"_blank\" rel=\"noopener\">http:\/\/sagecrmaddons.blogspot.com\/2009\/05\/handle-cancel-and-save-url.html<\/a><\/p>\n<p>7. I used the following JavaScript to fix the issue. <\/p>\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <a href=\"http:\/\/1.bp.blogspot.com\/_A6_b0zkYeSY\/TOadt_H8kxI\/AAAAAAAABJs\/sc-2Y9oJ-P4\/s1600\/Script.JPG\" imageanchor=\"1\" style=\"margin-left: 1em; margin-right: 1em;\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" border=\"0\" height=\"198\" ox=\"true\" src=\"http:\/\/1.bp.blogspot.com\/_A6_b0zkYeSY\/TOadt_H8kxI\/AAAAAAAABJs\/sc-2Y9oJ-P4\/s320\/Script.JPG\" width=\"320\" \/><\/a><br \/><script event=\"onload\" for=\"window\"> <\/p>\n<p>\/\/change reference of Cancel button <\/p>\n<p>var navlinks = document.getElementsByTagName('A'); <\/p>\n<p>for (var i = 0; i < navlinks.length; i++) <\/p>\n<p>{ <\/p>\n<p>&nbsp;&nbsp;&nbsp; LinkTo = navlinks[i].innerText; <\/p>\n<p>&nbsp;&nbsp;&nbsp; LinkToImg = new String(navlinks[i].innerHTML); <\/p>\n<p>&nbsp;&nbsp;&nbsp; if ((LinkTo == \"Cancel\") || (LinkToImg.search(\"Cancel.gif\")>0) ) <\/p>\n<p>&nbsp;&nbsp; { <\/p>\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; lc_URL = navlinks[i].href; <\/p>\n<p>&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; if(lc_URL.search(\"=430&amp;\")>0) <\/p>\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; { <\/p>\n<p>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; lc_URL = lc_URL.replace(\"=430&amp;\",\"=183&amp;\") <\/p>\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;} <\/p>\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; navlinks[i].href = lc_URL; <\/p>\n<p>&nbsp;&nbsp;&nbsp; } <\/p>\n<p>} <\/p>\n<p><\/script><\/p>\n<p>8. Copy the above script and paste in CustomCommuniationDetailBox under Administration&#8211;&gt; Customization &#8211;&gt; Communication. <\/p>\n<p><marquee width=\"80%\"><b>For queries regarding the functionality, please feel free to drop us an email at <a href=\"mailto:crm@greytrix.com\" title=\"mailto:crm@greytrix.com\">crm@greytrix.com<\/a>. <\/b><\/marquee><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Has anyone come across a situation where SageCRM has logged out on hitting the Cancel button of a communication screen that also has a custom tab? Recently while doing the customization I encountered the same problem. Let me explain the steps that give me the error. 1. I created a new tab \u201cTest\u201d in communication\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2010\/11\/19\/sagecrm-logging-out-issue\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[332],"tags":[646,854,1541],"class_list":["post-274","post","type-post","status-publish","format-standard","hentry","category-sage-crm","tag-cancel-button","tag-custom-communication-tab","tag-log-out"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SageCRM Logging out issue - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2010\/11\/19\/sagecrm-logging-out-issue\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SageCRM Logging out issue - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"Has anyone come across a situation where SageCRM has logged out on hitting the Cancel button of a communication screen that also has a custom tab? 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