{"id":27589,"date":"2023-08-29T06:52:05","date_gmt":"2023-08-29T06:52:05","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=27589"},"modified":"2023-08-29T06:52:07","modified_gmt":"2023-08-29T06:52:07","slug":"troubleshooting-unwanted-leave-site-alerts-in-sage-crm","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2023\/08\/29\/troubleshooting-unwanted-leave-site-alerts-in-sage-crm\/","title":{"rendered":"Troubleshooting Unwanted &#8220;Leave Site?&#8221; Alerts in Sage CRM"},"content":{"rendered":"\n<p>As you&#8217;re aware, users gain access to Sage CRM by simply launching a web browser and directing themselves to the CRM&#8217;s dedicated web application, which is securely hosted on a remote server. Consequently, any updates introduced in browser versions have the potential to ripple through and influence the performance of Sage CRM. Notably, a substantial portion of our user base relies on the Chrome browser for their CRM activities.<\/p>\n\n\n\n<p><strong><em>New Stuff<\/em>:<\/strong> <a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2023\/08\/25\/customize-user-interface-of-login-screen-in-sage-crm-2023-r1\/\">Customize User Interface of Login screen in Sage CRM 2023 R1<\/a><\/p>\n\n\n\n<p>Lately, a number of our customers utilizing the Chrome browser for their Sage CRM web application have encountered an unsettling issue. Specifically, Chrome persistently presents them with an unwarranted prompt, repeatedly asking if they wish to leave the site, especially when they attempt to switch between different tabs within the application.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2023\/08\/Img-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full\" style=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px;\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2023\/08\/Img-1.png\" alt=\"\"><\/a><font size=\"2\"><center><\/center><\/font>\n\n\n\n<p><\/p>\n\n\n\n<p>We have checked this problem at our end on different systems and different Sage CRM versions. After some investigation we found that this prompting issue is causing in because of recent Chrome update: Version 113.0.5672.64 (Official Build) (64-bit). To resolve the problem user can follow any one of the below solutions.<\/p>\n\n\n\n<p><strong>Solution 1<\/strong><\/p>\n\n\n\n<p>If feasible, we recommend ensuring that the Chrome browser is updated to the latest version across all systems. Once the update is completed, kindly advise all users to perform a browser cache clearance before attempting to log into Sage CRM once more. <\/p>\n\n\n\n<p>However, it&#8217;s important to note that manually updating Chrome on every system might be quite time-intensive, especially if the browser doesn&#8217;t update automatically. Moreover, there&#8217;s a unique scenario where users accessing the CRM through an external URL might encounter the same issue if their Chrome version isn&#8217;t up to date. To circumvent this challenge, please refer to the alternative Solution 2 outlined below.<\/p>\n\n\n\n<p><strong>Solution 2<\/strong> <\/p>\n\n\n\n<p>To rectify this issue, users are required to make an adjustment within the &#8220;SageLoaderSpinner.js&#8221; file located in the CRM instance. This entails commenting out the method &#8220;e.preventDefault();&#8221; within the script. Follow the below steps to do the same.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Navigate to the CRM install folder: \u201cinstance name\u201d \\WWWRoot\\js\\ folder and take a backup of the \u201cCustom\u201d folder.<br><\/li><li>Navigate to \u201cCRM instance\\WWWRoot\\js\\custom\\\u201d and open the \u201c<strong>SageLoaderSpinner.js<\/strong>\u201d file by double click on it.<br><\/li><li>Comment out the method called \u201c<strong>e.preventDefault();<\/strong>\u201d and Save the file. Refer to the below screenshot.<\/li><\/ol>\n\n\n\n<a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2023\/08\/Img-2.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full\" style=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px;\" src=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2023\/08\/Img-2.png\" alt=\"\"><\/a><font size=\"2\"><center><\/center><\/font>\n\n\n\n<p><\/p>\n\n\n\n<p>  4. Once the above steps are done kindly instruct all users to perform a browser cache clearance and subsequently log back into Sage CRM. This ensures that the modifications take effect seamlessly.<\/p>\n\n\n\n<p>Upon implementing the aforementioned solutions, users will no longer encounter the intrusive &#8220;Leave Site?&#8221; prompt, even when utilizing Chrome version 113.0.5672.64 (Official Build) (64-bit).<\/p>\n\n\n\n<p><span style=\"font-size: Medium;\"><strong>About Us<\/strong><\/span><\/p>\n\n\n\n<p>Greytrix \u2013 a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.<\/p>\n\n\n\n<p>Greytrix\u00a0has some unique integration solutions developed for Sage CRM with Sage ERPs namely\u00a0Sage X3,\u00a0Sage Intacct,\u00a0Sage 100,\u00a0Sage 500,\u00a0and\u00a0Sage 300. We also offer best-in-class\u00a0Sage ERP\u00a0and\u00a0Sage CRM\u00a0customization and development services\u00a0to\u00a0Business\u00a0Partners,\u00a0End\u00a0Users, and Sage PSG worldwide. Greytrix\u00a0helps in\u00a0the migration of Sage CRM from\u00a0Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes\u00a0add-ons like\u00a0 Greytrix Business Manager,\u00a0Sage CRM Project Manager,\u00a0Sage CRM Resource Planner,\u00a0Sage CRM Contract Manager,\u00a0Sage CRM Event Manager,\u00a0Sage CRM Budget Planner,\u00a0Gmail Integration,\u00a0Sage CRM Mobile Service Signature,\u00a0Sage CRM CTI Framework.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n<p>Greytrix is a recognized\u00a0Sage Champion Partner\u00a0for GUMU&#x2122; Sage X3 \u2013 Sage CRM integration listed on\u00a0Sage Marketplace and Sage CRM \u2013 Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU&#x2122; Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n<p>For more information on our integration solutions, please contact us at&nbsp;<a href=\"mailto:sage@greytrix.com\">sage@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you&#8217;re aware, users gain access to Sage CRM by simply launching a web browser and directing themselves to the CRM&#8217;s dedicated web application, which is securely hosted on a remote server. Consequently, any updates introduced in browser versions have the potential to ripple through and influence the performance of Sage CRM. Notably, a substantial\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2023\/08\/29\/troubleshooting-unwanted-leave-site-alerts-in-sage-crm\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40,204,332],"tags":[4154,622,623,674,2010,2524],"class_list":["post-27589","post","type-post","status-publish","format-standard","hentry","category-browser","category-js-file","category-sage-crm","tag-alert-message","tag-browser","tag-browser-compatibility","tag-chrome","tag-sage-crm","tag-user"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Unwanted &quot;Leave Site?&quot; Alerts in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2023\/08\/29\/troubleshooting-unwanted-leave-site-alerts-in-sage-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Unwanted &quot;Leave Site?&quot; Alerts in Sage CRM - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"As you&#8217;re aware, users gain access to Sage CRM by simply launching a web browser and directing themselves to the CRM&#8217;s dedicated web application, which is securely hosted on a remote server. Consequently, any updates introduced in browser versions have the potential to ripple through and influence the performance of Sage CRM. 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