{"id":4735,"date":"2013-09-26T10:56:40","date_gmt":"2013-09-26T10:56:40","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=4735"},"modified":"2013-09-26T10:56:40","modified_gmt":"2013-09-26T10:56:40","slug":"invalid-eware-user-name-error-in-email-manager-service-log","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2013\/09\/26\/invalid-eware-user-name-error-in-email-manager-service-log\/","title":{"rendered":"Invalid eWare user name error in Email Manager Service log"},"content":{"rendered":"

In SageCRM inbound email configurations we can configure multiple accounts for filing emails as follows.\u00a0
\n1. Login into Sage CRM<\/b>
\n2. Go To Administration<\/b> || Email<\/b> and<\/b> Documents<\/b> || Email<\/b> Management<\/b> Server<\/b> Options<\/b><\/p>\n

\"Image1\"<\/a><\/p>\n

\"Image2\"<\/a><\/p>\n

After configuration of these accounts and starting CRM Email Manager Service, CRM will download all emails from these accounts. \u00a0We can check logs in following path.
\n\u00a0C:\\Program Files\\Sage\\CRM\\Services\\Logs \\<\/i>
\n\u00a0Sometimes after configuration of above changes, we get Invalid User and Password error in log file.<\/p>\n

\"Image4\"<\/a><\/p>\n

Now this might be the case where the credentials entered for Email Management Server access are not correct or the password is either changed or expired. \u00a0Recheck the credentials and modify them as follows.
\n\u00a01. Login into Sage CRM<\/b>
\n2. Go To Administration<\/b> || Email<\/b> and<\/b> Documents<\/b> || Advanced Email Management server options<\/b> <\/b>
\n3. Click on Change<\/b> button
\n4. Enter Admin \/\u00a0 System Administrator password
\n5. Click on Save<\/b> button
\n6. Restart the CRM Email Services<\/p>\n

\"Image3\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In SageCRM inbound email configurations we can configure multiple accounts for filing emails as follows.\u00a0 1. Login into Sage CRM 2. Go To Administration || Email and Documents || Email Management Server Options After configuration of these accounts and starting CRM Email Manager Service, CRM will download all emails from these accounts. \u00a0We can check\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73,131,133,332,1,419],"tags":[803,1010,1059,1448,1449],"class_list":["post-4735","post","type-post","status-publish","format-standard","hentry","category-configuration","category-email","category-email-server","category-sage-crm","category-uncategorized","category-user-name","tag-crm-email-manager","tag-download","tag-emails","tag-invalid-password","tag-invalid-user-name"],"yoast_head":"\nInvalid eWare user name error in Email Manager Service log - Sage CRM \u2013 Tips, Tricks and Components<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2013\/09\/26\/invalid-eware-user-name-error-in-email-manager-service-log\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Invalid eWare user name error in Email Manager Service log - Sage CRM \u2013 Tips, Tricks and Components\" \/>\n<meta property=\"og:description\" content=\"In SageCRM inbound email configurations we can configure multiple accounts for filing emails as follows.\u00a0 1. Login into Sage CRM 2. 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