{"id":6258,"date":"2013-12-30T10:23:50","date_gmt":"2013-12-30T10:23:50","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagecrm\/?p=6258"},"modified":"2013-12-30T10:23:50","modified_gmt":"2013-12-30T10:23:50","slug":"6258","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2013\/12\/30\/6258\/","title":{"rendered":"Sage Pro ERP Integration with Sage CRM \u2013 Troubleshooting Tips"},"content":{"rendered":"

Our GUMU integration integrates various Sage ERP\u2019s with Sage CRM, one of them is Sage Pro. Once user has configured the integration user may come across with few issues which may be due to following reason.
\n1. Missing some pre-requites during the installation
\n2. System related issues
\n3. Data related issues
\nIn this blog we would like to discuss one common issue which our support team has come across while our GUMU Integration and solution of the same.
\nIssue:<\/strong> <\/span><\/span>\u00a0\u201cClass definition SAGEPROCRMPLUGIN.SAGECRM is not found\u201d
\nWhile updating the records from Sage Pro to Sage CRM user can get a pop-up message saying \u201cClass definition SAGEPROCRMPLUGIN.SAGECRM is not found\u201d. \u00a0You can also confirm the same by checking Test CRM connection at \u201cSage Pro Integration Maintenance Screen\u201d as shown below.<\/p>\n

GUMU for Sage CRM \u2013 Sage Pro Integration<\/strong><\/span> \u00a0Trial<\/b><\/a>\u00a0|<\/strong>\u00a0<\/b>Video<\/b><\/a>\u00a0<\/a>|<\/strong>\u00a0<\/b>Blog<\/b>\u00a0<\/b><\/a><\/p>\n

\"SageScreenshot\"<\/a>
\nLocation where it occurs:\u00a0<\/span><\/strong>\u00a0This issue can occur in the Sage Pro Server or in the system where the Sage pro workstation is installed.
\nReason<\/span><\/b>:<\/span> The Reason behind this would be that GUMU workstation is not installed in the system where user is getting the above message due to which CRM Web services is not accessible from that particular system to update all the changes made from Sage Pro to Sage CRM.
\nSolution<\/span><\/b><\/span>: To resolve this issue, user will need to install the GUMU workstation in the system where they are getting the above issue. GUMU workstation setup is located in GUMU installation directory of Sage CRM server i.e. \u201cC:\\Program Files\\Greytrix\\GUMU™ for Sage CRM 7.1 – Sage Pro ERP 7.7 Complete Integration\\Greytrix\\GUMU Sage CRM – Sage Pro WorkStation Setup \\\u201d\u00a0 (assuming GUMU installation drive is C drive).\u00a0 Also once you have installed the GUMU workstation please register the SAGEPROCRMPLUGIN.DLL by following the below steps.
\n<\/span><\/p>\n