{"id":17392,"date":"2019-03-26T08:51:28","date_gmt":"2019-03-26T08:51:28","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagex3\/?p=17392"},"modified":"2019-03-26T08:51:28","modified_gmt":"2019-03-26T08:51:28","slug":"how-to-solve-when-user-is-not-able-to-find-service-request-number-in-sage-enterprise-management","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagex3\/2019\/03\/26\/how-to-solve-when-user-is-not-able-to-find-service-request-number-in-sage-enterprise-management\/","title":{"rendered":"How to solve when user is not able to find service request number in Sage Enterprise Management"},"content":{"rendered":"

In Sage Enterprise Management, we may come across a scenario where we want to search service request which user is created previously but not able to find it. This functionality can be achieved by the following steps:\u00a0<\/strong><\/p>\n

Navigate to:<\/em><\/strong> Customer Relation \u2192 Customer Support \u2192 Service Request<\/p>\n

Now create the new service request, but while creating that make sure it’s ASSIGNMENT<\/strong> is set as ‘Employee’, ‘Queue’ etc<\/strong> but it shouldn’t be set as ‘Despatching’. Refer below screenshot:<\/p>\n

\"Service<\/a>

Service Request -> Set assignment as Employee<\/p><\/div>\n

Now, In the below screenshot, we can see that user is able to find it’s service request transaction which they are created.<\/p>\n

\"Service<\/a>

Service request -> Left Panel Search<\/p><\/div>\n

Note: <\/em><\/strong>This is the standard functionality that, the assignment should be set as other than ‘Despatching’. If it is set as ‘despatching’ then the user will not be able to search their service request transaction which they are created.<\/p>\n

About Us<\/strong><\/span>
\nGreytrix<\/a> \u2013 a globally recognized Premier Sage Gold Development Partner is a one-stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development and implementation expertise.<\/p>\n

Greytrix<\/a>\u00a0caters to a wide range of Sage Enterprise Management (Sage X3) offerings \u2013 a Sage Business Cloud Solution. Our\u00a0unique GUMU™ integrations include Sage Enterprise Management (Sage X3) for Sage CRM<\/a>,\u00a0Salesforce.com<\/a> and\u00a0Magento eCommerce<\/a>\u00a0along with Implementation and Technical Support worldwide for Sage Enterprise Management (Sage X3)<\/a>. Currently we are Sage Enterprise Management Implementation Partner<\/a> in East Africa, Middles East, Australia, Asia.\u00a0We also offer best-in-class\u00a0Sage X3 customization and development services<\/a>,\u00a0integrated applications such as POS<\/a> | WMS<\/a> | Payment Gateway<\/a> | Shipping System<\/a> | Business Intelligence<\/a> | eCommerce<\/a> and have developed add-ons such as Catch \u2013 Weight <\/a>\u00a0and Letter of Credit<\/a> for Sage Enterprise Management to Sage business partners, end users and Sage PSG worldwide.<\/p>\n

Greytrix is a recognized Sage Rockstar ISV Partner<\/a> for GUMU™ Sage Enterprise Management \u2013 Sage CRM integration also listed on Sage Marketplace<\/a>; GUMU™ integration for Sage Enterprise Management \u2013 Salesforce is a 5-star app listed on Salesforce AppExchange<\/a>.<\/p>\n

For more information on Sage X3 Integration and Services, please contact us at\u00a0x3@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"

In Sage Enterprise Management, we may come across a scenario where we want to search service request which user is created previously but not able to find it. This functionality can be achieved by the following steps:\u00a0 Navigate to: Customer Relation \u2192 Customer Support \u2192 Service Request Now create the new service request, but while\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,8],"tags":[],"class_list":["post-17392","post","type-post","status-publish","format-standard","hentry","category-features","category-sage-erp-x3"],"_links":{"self":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts\/17392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/comments?post=17392"}],"version-history":[{"count":2,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts\/17392\/revisions"}],"predecessor-version":[{"id":17399,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts\/17392\/revisions\/17399"}],"wp:attachment":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/media?parent=17392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/categories?post=17392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/tags?post=17392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}