{"id":6336,"date":"2015-03-17T16:33:46","date_gmt":"2015-03-17T16:33:46","guid":{"rendered":"http:\/\/www.greytrix.com\/blogs\/sagex3\/?p=6336"},"modified":"2018-11-22T05:56:59","modified_gmt":"2018-11-22T05:56:59","slug":"sage-erp-x3-integration-with-sage-crm-troubleshooting-tips","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/sagex3\/2015\/03\/17\/sage-erp-x3-integration-with-sage-crm-troubleshooting-tips\/","title":{"rendered":"Sage ERP X3 integration with Sage CRM \u2013 Troubleshooting Tips"},"content":{"rendered":"<p>Recently, we released, GUMU&#x2122; for <a title=\"Sage CRM \u2013 Sage ERP X3 integration\" href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-x3-integration\" target=\"_blank\" rel=\"noopener\">Sage CRM \u2013 Sage ERP X3 integration<\/a>. Our GUMU&#x2122; for Sage CRM \u2013 Sage ERP X3 is a real-time, bidirectional link. In this blog, we will go through an Error message which user may face while using integration and it\u2019s a possible solution.<\/p>\n<p><strong>New Stuff<\/strong>:\u00a0<a title=\"GUMU Sage ERP X3 integration with the new Sage CRM v 7.3\" href=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/2015\/01\/24\/gumu-sage-erp-x3-integration-with-the-new-sage-crm-v-7-3\/\" target=\"_blank\" rel=\"noopener\">GUMU Sage ERP X3 integration with the new Sage CRM v 7.3<\/a><\/p>\n<p><strong><strong>Error Message <\/strong>:<\/strong> \u201cError while reading webservices description. Please contact your system administrator for more details.\u201d<\/p>\n<p>In Sage CRM system integrated with Sage ERP X3 using GUMU&#x2122; integration, while accessing GUMU tabs or using any other GUMU functionality user may come across this error message.<\/p>\n<p><a href=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/02\/image001.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-9783\" src=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/02\/image001.png\" alt=\"image001\" width=\"619\" height=\"316\" \/><\/a><\/p>\n<p><strong>Reason:<\/strong> In GUMU&#x2122; integration, we have used Sage ERP web services to connect to ERP X3. While connecting to ERP, there could be a possibility that the Sage ERP X3 web service pool which is used in configuration is stopped.<\/p>\n<p><strong>Solution<\/strong>: To resolve this issue, user will need to check below points.<\/p>\n<p><strong>a.Check if your webservice pool is started or not, follow below steps for the same:<\/strong><\/p>\n<ul>\n<li>In your Sage ERP X3 server\u2019s Internet explorer browser, go to below URL http:\/\/localhost:28880\/root\/<\/li>\n<li>Click on \u201c<strong>Webservice server<\/strong>\u201d tab.<\/li>\n<li>This will show you, the XML with list of web service pool started. Check for the web service pool you configured with Sage CRM for GUMU integration. You will find status for the pool in \u201cstatelib\u201d attribute of this XML.<\/li>\n<li>If it is \u201c<strong>stopped<\/strong>\u201d, click on Start button (Please refer below screenshot for the same) to start the pool.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/02\/image002.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9785\" src=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/02\/image002.png\" alt=\"image002\" width=\"624\" height=\"364\" \/><\/a><strong>b. If the configured pool is started already then please check whether the webservice URL, User name and Password entered in GUMU Configuration screen is correct.<\/strong><\/p>\n<ul>\n<li>Go to Administration -&gt; Sage ERP X3 -&gt; Configuration.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/02\/image003.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9784\" src=\"http:\/\/www.greytrix.com\/blogs\/sagecrm\/wp-content\/uploads\/2015\/02\/image003.png\" alt=\"image003\" width=\"626\" height=\"342\" \/><\/a><\/p>\n<p>This should solve the problem. In any case, you can always contact us for GUMU support at <a href=\"mailto:sage@greytrix.com\">sage@greytrix.com<\/a>.<\/p>\n<p><span style=\"font-size: Medium;\"><strong>About Us<\/strong><\/span><br \/>\n<a href=\"https:\/\/www.greytrix.com\/\">Greytrix<\/a> \u2013 a globally recognized Premier Sage Gold Development Partner is a one-stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development and implementation expertise.<\/p>\n<p><a href=\"https:\/\/www.greytrix.com\/\">Greytrix<\/a>\u00a0caters to a wide range of Sage Enterprise Management (Sage X3) offerings \u2013 a Sage Business Cloud Solution. Our\u00a0unique GUMU&#x2122; integrations include <a href=\"https:\/\/www.greytrix.com\/product\/sage-crm\/gumu-sage-x3-integration\">Sage Enterprise Management (Sage X3) for Sage CRM<\/a>,\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/sage-x3\/gumu-x3-salesforce-integration\">Salesforce.com<\/a> and\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/magento-sage-integrations\/sage-x3-magento\">Magento eCommerce<\/a>\u00a0along with Implementation and Technical Support worldwide for <a href=\"https:\/\/www.greytrix.com\/africa\/product\/consulting\/implementation-planning\">Sage Enterprise Management (Sage X3)<\/a>. Currently we are <a href=\"https:\/\/www.greytrix.com\/africa\">Sage Enterprise Management Implementation Partner<\/a> in East Africa, Middles East, Australia, Asia.\u00a0We also offer best-in-class\u00a0<a href=\"https:\/\/www.greytrix.com\/product\/erp-development\/sage-x3\">Sage X3 customization and development services<\/a>,\u00a0integrated applications such as <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-integration-services\/pos-system\">POS<\/a> | <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-integration-services\/warehouse-management-system\">WMS<\/a> | <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-integration-services\/payment-gateway\">Payment Gateway<\/a> | <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-integration-services\/shipping-system\">Shipping System<\/a> | <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-integration-services\/business-intelligence\">Business Intelligence<\/a> | <a href=\"https:\/\/www.greytrix.com\/product\/sage-x3\/ecommerce-magento-integration\">eCommerce<\/a> and have developed add-ons such as <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-add-ons\/catch-weight\">Catch \u2013 Weight <\/a>\u00a0and <a href=\"https:\/\/www.greytrix.com\/product\/sage-enterprise-management-add-ons\/letter-of-credit\">Letter of Credit<\/a> for Sage Enterprise Management to Sage business partners, end users and Sage PSG worldwide.<\/p>\n<p>Greytrix is a recognized <a href=\"https:\/\/www.greytrix.com\/blogs\/sagecrm\/2017\/07\/26\/greytrix-on-boards-sage-global-rockstar-isv-program-with-gumu-for-sage-crm-sage-x3-solution\/\">Sage Rockstar ISV Partner<\/a> for GUMU&#x2122; Sage Enterprise Management \u2013 Sage CRM integration also listed on <a href=\"https:\/\/www.sage.com\/marketplace\/asb_ListingDetail?listingId=a1h24000007PC3aAAG\" target=\"_blank\" rel=\"noopener\">Sage Marketplace<\/a>; GUMU&#x2122; integration for Sage Enterprise Management \u2013 Salesforce is a 5-star app listed on <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N30000000psM5EAI\" target=\"_blank\" rel=\"noopener\">Salesforce AppExchange<\/a>.<\/p>\n<p>For more information on Sage X3 Integration and Services, please contact us at\u00a0<a href=\"mailto:x3@greytrix.com\">x3@greytrix.com<\/a>. We will be glad to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently, we released, GUMU&#x2122; for Sage CRM \u2013 Sage ERP X3 integration. Our GUMU&#x2122; for Sage CRM \u2013 Sage ERP X3 is a real-time, bidirectional link. In this blog, we will go through an Error message which user may face while using integration and it\u2019s a possible solution. New Stuff:\u00a0GUMU Sage ERP X3 integration with\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/sagex3\/2015\/03\/17\/sage-erp-x3-integration-with-sage-crm-troubleshooting-tips\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[950,957,2295],"class_list":["post-6336","post","type-post","status-publish","format-standard","hentry","category-installation","tag-gumu","tag-gumux3","tag-troubleshooting"],"_links":{"self":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts\/6336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/comments?post=6336"}],"version-history":[{"count":3,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts\/6336\/revisions"}],"predecessor-version":[{"id":16508,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/posts\/6336\/revisions\/16508"}],"wp:attachment":[{"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/media?parent=6336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/categories?post=6336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/sagex3\/wp-json\/wp\/v2\/tags?post=6336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}