{"id":6432,"date":"2021-11-30T06:39:46","date_gmt":"2021-11-30T06:39:46","guid":{"rendered":"https:\/\/www.greytrix.com\/blogs\/salesforce\/?p=6432"},"modified":"2021-11-30T06:39:48","modified_gmt":"2021-11-30T06:39:48","slug":"how-to-resolve-error-at-least-one-delivery-address-must-be-active-while-importing-customer-address-in-salesforce-from-sage-x3-erp","status":"publish","type":"post","link":"https:\/\/www.greytrix.com\/blogs\/salesforce\/2021\/11\/30\/how-to-resolve-error-at-least-one-delivery-address-must-be-active-while-importing-customer-address-in-salesforce-from-sage-x3-erp\/","title":{"rendered":"How to resolve error [At least one delivery address must be Active] while importing Customer Address in Salesforce from Sage X3 ERP"},"content":{"rendered":"\n<p>This blog is about how to resolve the error &#8220;At least one delivery address must be Active&#8221;, while Importing Customer Shipping\/Billing Address from Sage X3 ERP to Salesforce.<\/p>\n\n\n\n<p>If you notice the details in last error message. For example,\u00a0on some Account you will notice an error as shown in the screenshot below<\/p>\n\n\n\n<center><a href=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/1.-Error-Message-in-Salesforce.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"size-full\" style=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px; align: center;\" src=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/1.-Error-Message-in-Salesforce.jpg\" alt=\"Error Message in Salesforce\"><\/a><\/center>\n<font size=\"2\"><center><i>Error Message in Salesforce<\/i><\/center><\/font>\n\n\n\n<p>This error occurred because in Sage X3 ERP the Shipping\/Billing address against the customer is not active.<\/p>\n\n\n\n<center><a href=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/2.-In-Active-checkbox-in-Sage-X3-ERP.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"size-full\" style=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px; align: center;\" src=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/2.-In-Active-checkbox-in-Sage-X3-ERP.jpg\" alt=\"In-Active checkbox in Sage X3 ERP\"><\/a><\/center>\n<font size=\"2\"><center><i>In-Active checkbox in Sage X3 ERP<\/i><\/center><\/font>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Pre-Requisite <\/strong>&#8211; An Account in Salesforce should already be linked with the Sage X3 Customer.<\/p><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Steps to solve the Issue<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Firstly, login into Sage X3 ERP and open any customer.<\/li><li>Secondly, navigate to \u201c<strong>Ship-to customer<\/strong>\u201d section of that customer.<\/li><li>Set \u201c<strong>Active\u201d<\/strong> checkbox status as True.<\/li><\/ul>\n\n\n\n<center><a href=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/3.-Active-checkbox-in-Sage-X3-ERP.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"size-full\" style=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px; align: center;\" src=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/3.-Active-checkbox-in-Sage-X3-ERP.jpg\" alt=\"Active checkbox in Sage X3 ERP\"><\/a><\/center>\n<font size=\"2\"><center><i>Active checkbox in Sage X3 ERP<\/i><\/center><\/font>\n\n\n\n<ul class=\"wp-block-list\"><li>Finally, re-run the import routine of customer address. In conclusion, now you can see the imported address under the related list Address for that Customer.<\/li><\/ul>\n\n\n\n<center><a href=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/4.-Success-Message-in-Salesforce.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"size-full\" style=\"border: 1px solid #A9A9A9; padding: 2px; margin: 2px; align: center;\" src=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-content\/uploads\/2021\/11\/4.-Success-Message-in-Salesforce.jpg\" alt=\"Success Message in Salesforce\"><\/a><\/center>\n<font size=\"2\"><center><i>Success Message in Salesforce<\/i><\/center><\/font>\n\n\n\n<p>This error will only occur if you have not marked any address as &#8220;Active&#8221; and also not applied any filter in the Ship-To import routine.<\/p>\n\n\n\n<p>We hope that you find this blog helpful, if you still have queries, don\u2019t hesitate to contact us at\u00a0<a rel=\"noreferrer noopener\" href=\"mailto:salesforce@greytrix.com\" target=\"_blank\">salesforce@greytrix.com<\/a>.<\/p>\n\n\n\n<p style=\"text-align: justify\"><b>About Us<\/b><\/br>\n<p><a href=\"https:\/\/www.greytrix.com\/\">Greytrix<\/a> \u2013 a globally recognized and one of the oldest Sage Development Partner and a Salesforce Product development partner offers a wide variety of integration products and services to the end users as well as to the Partners and Sage PSG across the globe. We offer Consultation, Configuration, Training and support services in out-of-the-box functionality as well as customizations to incorporate custom business rules and functionalities that require apex code incorporation into the Salesforce platform.<br><br> Greytrix has some unique solutions for Cloud CRM such as <a href=\"\">Salesforce Sage integration<\/a> for <a href=\"https:\/\/www.greytrix.com\/sage-x3-erp\/integration\/\">Sage X3<\/a>, <a href=\"https:\/\/www.greytrix.com\/salesforce-cloud-services\/sage-100-integration\/\">Sage 100<\/a> and <a href=\"https:\/\/www.greytrix.com\/salesforce-cloud-services\/sage-300-integration\/\">Sage 300 (Sage Accpac)<\/a>. We also offer best-in-class Cloud CRM <a href=\"https:\/\/www.greytrix.com\/salesforce-cloud-services\/crm-development\/\">Salesforce customization and development services<\/a> along with services such as Salesforce <a href=\"https:\/\/www.greytrix.com\/salesforce-cloud-services\/data-migration-support\/\">Data Migration<\/a>, <a href=\"https:\/\/www.greytrix.com\/salesforce-cloud-services\/crm-development\/\">Integrated App development<\/a>, Custom App development and Technical Support business partners and end users. Salesforce Cloud CRM integration offered by Greytrix works with Lightning web components and supports standard opportunity workflow. Greytrix GUMU&#x2122; integration for Sage ERP \u2013 Salesforce is a 5-star rated app listed on <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N30000000psM5EAI\" target=\"_blank\" rel=\"noopener\">Salesforce AppExchange<\/a>.<br> The GUMU&#x2122; Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.<br><br> For more information on our Salesforce products and services, contact us at <a href=\"mailto:salesforce@greytrix.com\">salesforce@greytrix.com<\/a>. 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If you notice the details in last error message. For example,\u00a0on some Account you will notice an error as shown in the screenshot below Error Message in\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.greytrix.com\/blogs\/salesforce\/2021\/11\/30\/how-to-resolve-error-at-least-one-delivery-address-must-be-active-while-importing-customer-address-in-salesforce-from-sage-x3-erp\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[957,2],"tags":[9,1200,1084,159,166,169,678,186,187,739,747,363,364,367,372,374,738,746,400,683,687,684,716,462,463,511],"class_list":["post-6432","post","type-post","status-publish","format-standard","hentry","category-gumu-tricks-tips","category-gumu-salesforce","tag-address","tag-bulk-update-address","tag-default-shipping-address","tag-gumu-sf-integration","tag-gumusfsageem","tag-gumusfsageerpx3","tag-gumulightninginterface","tag-integrate-salesforce-with-sage-em","tag-integrate-salesforce-with-sage-x3","tag-sage-erp-connector-with-salesforce","tag-sage-x3-connector-with-salesforce","tag-sageem","tag-sagex3","tag-salesforce","tag-salesforce-sage-em","tag-salesforce-sage-x3","tag-salesforce-connector-for-sage-erp","tag-salesforce-connector-for-sage-x3","tag-salesforce-integration-with-sage","tag-salesforce-lightning-and-sagex3-integration","tag-salesforce-lightning-integration-with-sagex3","tag-salesforce-lightning-sagex3-integration","tag-salesforce-sage-integration","tag-sfdc-with-sage-em-integration","tag-sfdc-with-sage-x3-integration","tag-update-address"],"_links":{"self":[{"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/posts\/6432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/comments?post=6432"}],"version-history":[{"count":1,"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/posts\/6432\/revisions"}],"predecessor-version":[{"id":6437,"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/posts\/6432\/revisions\/6437"}],"wp:attachment":[{"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/media?parent=6432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/categories?post=6432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greytrix.com\/blogs\/salesforce\/wp-json\/wp\/v2\/tags?post=6432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}