Till a couple of decades ago organizations engaged in Travel industry used disparate applications and systems to book flights and check for travel package bookings. As the complexities involved in travel packages increased i.e. inclusion of multiple stoppages and multiple modes of transport, etc. it became imperative for the travel agencies to adopt end – to – end travel technology solutions that would enhance their business and improve customer satisfaction as well.
Greytrix identified the business and technology bottlenecks in Travel and Hospitality industry and leveraged Salesforce technology platform to resolve it. Thereby helping organizations to eliminate their growth hindrances and optimize their business processes.
Major hurdle in smooth operation for Travel companies is having a 360° view of their business. This is primarily due to use of multiple systems for different operations like Sales, Marketing, Quote, Reservation etc. which results in multiple databases and data duplication, making interdepartmental access between the systems tedious. Utilizing data which is available in disparate systems is a monotonous task. Further though the data is accessible but since it is available in silos it cannot be utilized efficiently for planning and strategizing. Having a comprehensive view of the business helps organizations generate new business opportunities and have effective communication and enhance process efficiency.
Greytrix offers Salesforce cloud based CRM solution to organizations in Travel industry by providing them with holistic view of their business. Greytrix analyzes your current processes and recommends its optimization. Greytrix does implementation and enhancement of your internal workflows, integrating various entities from other systems to gather real time information like flight details, hotel accommodation, documents, financial detail, etc. from your native systems into a single system called Salesforce.
This helps the Travel companies to reconcile their data in a proper manner and increases the productivity of sales team. In a single click sales team has access to all the data in real-time and provide customers with cost- effective travel itinerary thereby enhancing their service experience.
For more information on Salesforce in Travel Industry, write to us at firstname.lastname@example.org
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