Travel Industry

Till a couple of decades ago organizations engaged in Travel industry used disparate applications and systems to book flights and check for travel package bookings. As the complexities involved in travel packages increased i.e. inclusion of multiple stoppages and multiple modes of transport, etc. it became imperative for the travel agencies to adopt end – to – end travel technology solutions that would enhance their business and improve customer satisfaction as well.

 

Greytrix identified the business and technology bottlenecks in Travel and Hospitality industry and leveraged Salesforce technology platform to resolve it. Thereby helping organizations to eliminate their growth hindrances and optimize their business processes.

Travel Industry

360° view of Business

Get 360°  view of your Business

Major hurdle in smooth operation for Travel companies is having a 360° view of their business.  This is primarily due to use of multiple systems for different operations like Sales, Marketing, Quote, Reservation etc. which results in multiple databases and data duplication, making interdepartmental access between the systems tedious. Utilizing data which is available in disparate systems is a monotonous task. Further though the data is accessible but since it is available in silos it cannot be utilized efficiently for planning and strategizing. Having a comprehensive view of the business helps organizations generate new business opportunities and have effective communication and enhance process efficiency.

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Greytrix offers Salesforce cloud based CRM solution to organizations in Travel industry by providing them with holistic view of their business. Greytrix analyzes your current processes and recommends its optimization. Greytrix does implementation and enhancement of your internal workflows, integrating various entities from other systems to gather real time information like flight details, hotel accommodation, documents, financial detail, etc. from your native systems into a single system called Salesforce.

This helps the Travel companies to reconcile their data in a proper manner and increases the productivity of sales team. In a single click sales team has access to all the data in real-time and provide customers with cost- effective travel itinerary thereby enhancing their service experience.

Real-Time Information

Greytrix offerings

Greytrix offerings

  • Consulting / Configuration / Administrative activities
  • Reservation Systems Integration & Confirmation with GDS
  • Payment Systems Integration
  • Customer Relationship Management (CRM)
  • Survey Management
  • Business Systems Integration (back office, reporting, data warehouse, business intelligence)
  • Internet Booking System and Integration, Website, Web Portals, Agent Booking Portals and other Web-Based Solutions which can be integrated with internal agent tools and solutions
  • Content Management Solutions (CMS)
  • Email Marketing & Document Management
  • Offshore software development & maintenance outsourcing

Services offered to Travel & Hospitality Industry

  • Offshore software development and maintainance outsourcing
  • Dynamic Packaging
  • Reservation systems
  • Integration with GDS (Amadeus, Pegasus, Sabre, Galileo)
  • Payment System Integration
  • Inventory & Procurement Management
  • Customer Relationship Management (CRM)
  • Business Systems Integration (Back office, Reporting, Data Warehouse, Business Intelligence)
  • Internet Booking System and Integration, Website, Web Portals, Agent Booking Portals and other Web Based Solutions which can be integrated with internal agent tools and solutions
  • Self Serving solutions (Kiosks, Touch screen, Mobile / PDA, Web)
  • Marketing and Analytics solution
  • Internet marketing solutions (Search marketing, Social Media, Email marketing)
  • Digital Signage solutions
  • Customer Loyalty solutions / Reward programs
  • Content Management solutions
  • Financial solutions
  • Service Request management / Material Order Management
  • Preventive maintainance
  • Property Mangement System (PMS)
  • Point-of-Sales (POS)
  • Document Mangement

 

 

 

 

Services offered to Travel & Hospitality Industry

Travel Management Software Features

Travel Management Software Features

  • Streamline any business by online booking system
  • Inventory Control mechanism
  • Facilitate inventory database system
  • User friendly
  • Fully eCommerce enabled feature
  • Customize graphical reports
  • Multi-user, Multi-access control system
  • Process driven software to standardize company operations
  • Low cost of ownership
  • Integrates with any third party platform (if required)
  • Search engine optimized provision
  • Required minimum training / support
  • Provide complete package under one platform

 

For more information on Salesforce in Travel Industry, write to us at salesforce@greytrix.com 

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