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The CRM CTI Framework is a flexible open ended infrastructure that is applied on top of Sage CRM to allow for a customizable and extendible CTI integrated system. The Framework includes a number of additional features over the standard CTI functionality in Sage CRM.
With the CRM CTI Framework, we introduce a platform that can be used to have completely customizable CTI integration with CRM. A standard feature set is delivered as part of the framework which gives you added value from the offset. Therein, you may additionally map your business process to your telephony life cycle.
The current version of CRM CTI Framework includes:
In earlier version, CTI Framework was compatible ONLY with Internet Explorer. In upgraded version, it is compatible with Chrome.
With the CTI Provider SDK, it should be possible to integrate all events and functions for CTI and Email using this SDK on the client side of each workstation. This requires CRM to include a custom event and function framework which encompasses CRM and allows entry and exit points in and out of the CRM system and communication with client CTI agent on the workstation. This allows for the most flexible options on choice of Telephony provider, CTI environments and configuration of business process.
Greytrix CTI panel is visible as soon as Sage CRM user is login to Sage CRM. Greytrix CTI panels are collapsible.
If a call is received from a number that is unrecognized by the system the user is given the ability to create a lead record for the unknown caller.
Automatic communication is created once call is ended by calling agents to track information consistently and reduce data redundancy.
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