Disabling Drill-Down on Creatio Indicator Widgets

By | September 24, 2026
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If you build Freedom UI dashboards in Creatio, you use the indicator widget constantly. It displays a single key metric, such as total revenue or open support tickets. By default, clicking that metric opens the underlying record list.

Sometimes that drill-down behaviour is helpful. Other times, such as on an executive summary page or a read-only dashboard, you want the number to stay static. You don’t want users clicking away to a section grid. This topic pops up often in the Creatio Community. Several fixes circulate. Instead of just taking those suggestions at face value, we tested three common methods on an active environment to see what works.

Here is what happened, including the approach that compiled cleanly but did nothing at all.

The Test Setup

We set up a standard Freedom UI page (GrtxAnalysisHomePage) with an Indicator widget tracking Opportunity counts:

{
    "operation": "insert",
    "name": "IndicatorWidget_opportunity",
    "values": {
        "type": "crt.IndicatorWidget",
        "config": {
            "title": "#ResourceString(IndicatorWidget_title)#",
            "data": {
                "providing": {
                    "schemaName": "Opportunity",
                    "aggregation": { 
                        "column": { 
                            "expression": { "functionType": 2, "aggregationType": 1 } 
                        } 
                    }
                }
            }
        }
    },
    "parentName": "Main",
    "propertyName": "items"
}

Out of the box, clicking the widget navigates straight to the Opportunity section list. We ran our tests on an on-premise Creatio instance (version 8.1.4).

  1. Approach 1: Setting drilldownEnabled: false

    The most straightforward fix recommended in community threads is adding drilldownEnabled: false directly into the widget’s values array.

    {
    "operation": "insert",
    "name": "IndicatorWidget_opportunity",
    "values": {
        "type": "crt.IndicatorWidget",
        "drilldownEnabled": false,
        "config": { ... }
    }
}

    What we observed:
    It did not work. The page compiled cleanly without warnings. But in the UI, the widget remained fully clickable and still redirected to the Opportunity list.

    Why it failed:
    A clean compile only means your JSON syntax is valid. It does not mean Creatio recognized the property. The original suggestion was reported working on version 8.3.4. On older 8.1.x builds, the crt.IndicatorWidget component simply ignores unknown configuration keys.

    Verdict: Try this first if you run Creatio 8.3.x or newer. If you are on 8.1.x, do not rely on a successful compile. Test the button yourself in the browser.

  2. Approach 2: CSS pointer-events: none

    The second approach stops mouse clicks at the browser level using CSS. Rather than applying throwaway console styles, we packaged it into a clean module.

    1. Find the Real CSS Selector

      Do not guess selector names. Right-click your indicator widget in your browser and select Inspect. Our element rendered like this:

      <crt-indicator-widget element-name="IndicatorWidget_opportunity">
    <crt-analytics-widget>
        <div class="analytics-widget-container">
            <span class="indicator-widget-metric-value">1</span>
        </div>
    </crt-analytics-widget>
</crt-indicator-widget>

      Creatio uses element-name as its standard DOM attribute for targeting specific Freedom UI components.

    2. Create and Import the CSS Module

      To create the CSS module and import it into your page, follow the exact module creation steps covered in our earlier post on Managing Mandatory Fields in Creatio CRM. In your module’s LESS tab, use the correct selector:

      crt-indicator-widget[element-name="IndicatorWidget_opportunity"] {
    pointer-events: none;
    cursor: default;
}

      Then add the module dependency to your page schema’s define array:

      define("GrtxAnalysisHomePage", ["css!GrtxIndicatorNoClickCss"], function() {
    return {
        // Existing page configuration...
    };
});

    What we observed:
    The number remained visible, but mouse interactions stopped working completely. Hover effects vanished, and clicking did nothing.

    Verdict: This approach is reliable and visually honest. The mouse cursor no longer hints that the widget is interactive. However, because it blocks all pointer events, you lose hover states entirely.

  3. Approach 3: Request Handler Override

    The third method intercepts the platform request triggered when a user clicks the indicator. This approach takes more code, but it leaves visual styles intact while disabling navigation.

    1. Add the Handler to Your Schema

      Open your page’s source code and insert a request handler into the handlers array:

      handlers: [
    {
        request: "crt.AnalyticsDataGridGetColumnsRequest",
        handler: async (request, next) => {
            if (request.widgetAttributePrefix === "DYN_IndicatorWidget_opportunity") {
                return;
            }
            return next?.handle(request);
        }
    }
]

      When a user clicks the tile, Creatio fires crt.AnalyticsDataGridGetColumnsRequest to build the list grid. By returning early, we cancel that request before navigation occurs.

    2. Confirm Your Widget Prefix

      In our testing, the attribute prefix followed the pattern DYN_ followed by the widget’s internal name. If you ever need to verify a prefix name, add a temporary console log inside your handler:

      handler: async (request, next) => {
    console.log("DEBUG request:", request);
    // ...
}

    What we observed:
    Clicking the tile did nothing, and no errors appeared in the console. However, the element still looked like a hyperlink when hovered over.

    Verdict: This gives you precise control over data navigation. To keep the UI honest, pair this handler with a simple CSS rule (cursor: default) so the cursor doesn’t trick users into thinking it is a link.

Which Fix Should You Use?

  • If you run Creatio 8.3.x or newer, test drilldownEnabled: false first. It requires the least effort.
  • If you run an older version like 8.1.4, use the CSS module approach for decorative tiles where hover states do not matter. If you need complete control over data requests without altering component architecture, use the handler override.

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For more information on our Creatio CRM services and solutions, contact us at creatio@greytrix.com. We will be glad to assist you.