The global manufacturing market is projected to reach US$14.26 trillion by 2026, reflecting an industry that is scaling rapidly in both output and sophistication. Manufacturers today are delivering more configurable and complex products, driven by innovation, customization, and faster product cycles — all while balancing cost, quality, and speed. At the centre of this effort sits the Bill of Materials (BOM), serving as the structured backbone that connects product design to quoting, sourcing, and production. When BOMs are accurate and aligned, teams move faster, decisions are clearer, and execution stays predictable. But as products evolve and changes become part of everyday operations, keeping BOMs and related updates synchronized across design, sales, and production becomes increasingly demanding. Without structured coordination, even small revisions can create operational friction. This is where BOM management and change control emerge as critical focus areas for modern manufacturers.
Why BOM and Change Control Become Harder at Scale
As manufacturing teams handle more variants, custom orders, and ongoing revisions, coordination becomes the real challenge. BOM updates don’t always move at the same speed as decisions, and change approvals often rely on manual follow-ups. Over time, this creates gaps between what is approved, what is communicated, and what is actually executed on the shop floor. These gaps are rarely obvious at first — but they surface when timelines slip, production pauses, or teams scramble to confirm the “right” version.
The most common BOM and change control challenges include:
- Multiple sources of truth: Engineering, sales, and production each rely on different BOM versions, leading to inconsistent decisions and execution.
- Unclear approval ownership: Changes move forward without clear visibility into who approved them or when, creating uncertainty across teams.
- Limited impact visibility: Teams struggle to understand how a single change affects related products or multi-level assemblies.
When BOM management and change control operate in isolation, routine updates become harder to execute with confidence, highlighting the need for a centralized, process-driven system.
CRM as the Game-Changer for BOM and Change Control
BOM management and change control challenges rarely start on the shop floor. They often begin earlier — during sales conversations, customer requests, and engineering discussions — where changes are decided but not always communicated consistently. When these updates are handled in isolation, alignment across sales, engineering, and production becomes difficult.
A modern CRM changes this dynamic by acting as the coordination layer across teams. Change requests are captured at the source, routed through structured approval workflows, and tracked with full visibility. Automated workflows replace manual follow-ups, while built-in audit trails support compliance requirements such as ISO and FDA — without slowing teams down. When connected with ERP systems, these governed workflows ensure approved changes remain aligned as they move into inventory, procurement, and production processes.
Modern CRM platforms such as Creatio are designed to support this level of coordination. Built on a flexible no-code architecture and powered by a robust BPM engine, Creatio enables organizations to design and adapt change control workflows without complex development, while supporting integration with ERP and other operational systems. Rather than functioning as a standalone sales tool, it becomes the operational command centre for structured product change governance.
Creatio Capabilities That Keep BOMs and Changes Aligned
1. Product Lifecycle Management (PLM):
Creatio supports product lifecycle processes by managing product changes as structured, version-controlled records. Engineering Change Orders (ECOs) are captured with defined attributes such as the reason for change, affected components, and approval flow. The system supports both pre-change and post-change product states simultaneously, ensuring active BOMs remain stable while revisions are reviewed. Built-in impact analysis identifies where a modified component is referenced across related products or assemblies, enabling controlled updates within complex multi-level BOM structures. Deep engineering design controls remain within specialized PLM systems.
2. Product Catalogue & Configuration:
The Product Catalogue and Configuration capability is built on a relational digital product catalog, where product information is centrally maintained and kept aligned as structures evolve. Products, components, and options are connected through predefined rules rather than static lists, ensuring configurations remain technically valid over time. This digital catalog allows product bundles to be created easily, factoring in different price lists, margins, and configuration parameters. When components are added, replaced, or restricted, configuration logic enforces allowable combinations, while pricing, margins, and related parameters are recalculated automatically to reflect the updated product structure in real time.
3. Resource Assignment & Inventory Synchronization:
Creatio maintains synchronized inventory and resource data across operational units, ensuring BOM definitions and availability data remain aligned. Through ERP integration, inventory and material availability data are kept consistent between systems. Solutions such as GUMU™ enable secure and structured data exchange between Creatio and ERP platforms, ensuring real-time visibility when product changes introduce new or updated components. This allows BOM changes to be evaluated alongside availability data, reducing the risk of approving changes that cannot be executed due to missing or unavailable parts. As a result, approval decisions are supported by operational feasibility rather than assumptions.
4. BPM Engine & No-Code Designer:
At the process layer, Creatio uses a BPM Engine and no-code designer to define workflow logic and approval paths as configurable metadata. Approval stages, conditions, and checkpoints are modeled visually rather than hardcoded. Every workflow action is logged automatically, creating a complete audit trail, while allowing workflows to be adjusted as requirements evolve without redevelopment. This ensures compliance, transparency, and long-term adaptability without technical dependency.
Together, these capabilities enable Creatio to support BOM management and change control in a way that is structured, visible, and adaptable — helping teams move changes forward with clarity instead of guesswork.
Practical Outcomes for BOM and Change Control with Creatio
| Creatio Feature | What Teams Can Do | Practical Outcome |
| Product Lifecycle Management (PLM) | Create and approve ECOs with version control and impact visibility | Changes are applied without disrupting active BOMs or production |
| Product Catalogue & Configuration | Build product bundles from a centralized digital catalog with pricing and margin rules | Only valid, buildable configurations are quoted |
| Resource Assignment & Inventory Sync | Check component availability against updated BOMs | BOM changes are supported by material readiness |
| BPM Engine & No-Code Workflows | Route changes through defined approvals with full traceability | Clear sign-offs and compliance-ready audit trails |
Conclusion
As manufacturing environments become more configurable and change-driven, effective BOM management and change control are no longer limited to engineering teams—they are essential to maintaining alignment across sales, design, and production. Bringing structure and visibility to these processes through Creatio CRM helps teams manage changes with clarity, accountability, and confidence.
While consistent execution often extends beyond CRM into ERP systems that manage inventory, procurement, production planning, and financial controls, the foundation still begins with how changes are captured, governed, and approved. With its process-driven architecture, Creatio enables organizations to manage BOMs and change control in a structured and transparent way—while remaining flexible enough to support ERP integration where required. For manufacturers seeking scalable coordination between commercial, engineering, and operational teams, Creatio provides the structured foundation needed to move from reactive change handling to proactive governance.
This is where partners like Greytrix play a role—helping manufacturers design and implement Creatio in alignment with real-world processes, ensuring BOM management and change control remain consistent, scalable, and ready to support evolving operational needs.
FAQs
1. What is Creatio and how does it support manufacturing operations?
Creatio is a no-code CRM and process automation platform that helps manufacturers manage workflows across sales, engineering, and operations. It enables teams to model and automate processes such as BOM management and change control, ensuring visibility, consistency, and faster response to product changes.
2. How does Creatio support BOM and change control across teams?
Creatio provides a shared coordination layer that aligns sales, engineering, and operations around controlled BOM changes. It centralizes change records, approvals, and version history, ensuring clarity and accountability across teams. When needed, this structured change data can be enabled for integration with downstream execution systems such as ERP.
3. How does Creatio support integration with ERP systems for BOM execution?
Once BOM changes are approved and governed in Creatio, they often need to flow into ERP systems that handle inventory, procurement, production planning, and financial processes. Creatio is designed to support this next step through integration, ensuring that approved BOMs and change data remain consistent as they move from planning into execution. Solutions like GUMU™, developed by Greytrix, enable secure and structured data exchange between Creatio and ERP platforms—helping organizations maintain alignment across systems without disrupting core processes.
4. What is the pricing for Creatio CRM in manufacturing?
Pricing for Creatio depends on factors such as the number of users, process complexity, and specific manufacturing requirements such as BOM management and change control. To get a pricing view aligned with your operational needs, reach out to the Greytrix experts at creatio@greytrix.com.
About Us
Greytrix is a globally recognized consulting and development partner with 24+ years of expertise in delivering industry-relevant CRM and ERP solutions tailored to business needs. Over the years, we have built strong proficiency in providing end-to-end services, including consultation, implementation, migration, integration, and custom development for Sage ERP, Salesforce, and Sage CRM. With our native cloud integration framework, GUMU™, we power seamless real-time connectivity between leading ERPs and CRMs, helping organizations unlock efficiency and scale. Our solutions have supported businesses across industries, enabling them to modernize legacy systems and keep pace with fast-changing digital demands.
Expanding our capabilities, Greytrix is also a trusted Creatio CRM Consulting and Implementation Partner. Creatio is a leading AI-native, no-code CRM platform that enables businesses to streamline workflows, enhance customer experiences, and accelerate digital transformation. Leveraging our industry experience and in-house innovation, including GUMU™ Copilot AI, we help organizations adopt Creatio CRM with confidence. We ensure the platform supports automation, compliance, and scalability, while tailoring it to unique business needs to deliver measurable results.
Our commitment goes beyond technology; we believe in being a long-term partner. From designing CRM roadmaps to delivering analytics and automation, we help businesses simplify operations, drive growth, and achieve tangible outcomes.
For more information on our Creatio CRM services and solutions, contact us at creatio@greytrix.com. We will be glad to assist you.