Category Archives: Date

Closed, Target Close, and Closed By fields in CRM

If any case/ticket is created in CRM, it must be closed in some defined time range. Usually one who logs the case can trace this timeline based on the discussion with customer. This also depends upon the severity and type of customer. Obliviously you don’t want to delay services to your regular customers. Along with… Read More »

Date fields in task and appointment

I see most of the new users/developers training on SageCRM face this question while they work on Appointments and Tasks module. In sage CRM logic used for “Comm_DateTime” and “Comm_ToDateTime” field in Tasks/Appointment is bit difficult to understand. Developers don’t understand how the validation of date range occurs. Here I will explain you how the… Read More »