When businesses customize Salesforce Leads with additional fields they unlock valuable insights about prospects. But here’s the challenge: when a Lead is converted into an Account, Contact, or Opportunity, these custom fields don’t automatically carry over. Without proper mapping, your team risks losing key data at the most critical stage of the sales cycle. That’s… Read More »
When customer service teams grow, managing and routing support requests becomes increasingly complex. Without a structured process, cases can get lost, delayed, or assigned to the wrong agents. Salesforce solves this with Case Assignment Rules, ensuring that every case is automatically routed to the right person or queue. In this blog, we’ll walk through how… Read More »
Customers today expect convenience when reaching out for support. Some prefer filling out a web form, while others simply shoot an email or raise a request via chat. As a business, it’s critical to meet your customers on their preferred channel while still managing all requests centrally. Salesforce makes this possible by offering multiple ways… Read More »
In today’s competitive business landscape, customer service is no longer just a support function – it is a core differentiator. Customers expect quick resolutions, seamless communication, and personalized service. To achieve this, organizations need a centralized system that can track, manage, and resolve customer issues effectively. This is where Salesforce Cases come in. Cases in… Read More »
In today’s competitive market, capturing and managing leads efficiently is critical for sales success. Salesforce makes this process seamless with its Web-to-Lead feature, which automatically generates leads from your website and feeds them directly into your CRM. Whether you’re running a marketing campaign or simply want to ensure no customer inquiry is lost, Web-to-Lead is… Read More »
Effective lead management is the foundation of any successful sales process. Salesforce provides robust tools to customize lead creation, assignment, validation, and capture so that your sales teams can focus on converting prospects into customers. In this blog, we’ll walk through how to configure default lead settings, enforce data quality, and set up Web-to-Lead forms… Read More »
When integrating Salesforce with Sage 100 ERP using the GUMU™ Integration, users may sometimes face an issue during the import routine preview when a date filter (Last Sync Field – DateUpdated) is applied. Instead of showing the required Sage 100 records, the system only displays the total record count. Date Updated Filter This happens due… Read More »
Batch Apex is one of the most powerful tools in Salesforce for handling large volumes of data asynchronously. It allows developers to process millions of records efficiently without hitting governor limits. However, with great power comes great responsibility and one of the most common pitfalls when working with batch jobs is recursive batch execution. In… Read More »
In today’s fast-paced digital landscape, businesses are always seeking smarter ways to connect with their customers. WhatsApp has emerged as one of the most preferred communication channels offering speed, convenience, and a personal touch. Pairing WhatsApp with a powerful CRM like Salesforce creates a seamless ecosystem where customer engagement becomes faster, smarter, and more meaningful.… Read More »
Embedding web pages inside an iframe is a common technique used to display dashboards, third-party applications, or custom content within Salesforce. While this approach enhances user experience by bringing everything together on a single screen, many developers and admins often face a frustrating issue: the iframe content doesn’t load. In most cases, this happens because… Read More »
