Globally scheduling the cases across users

By | August 30, 2008

Are you willing to find Cases categorized on the basis of User?
Would you like to provide the user a feel like Calendar; while accessing Cases?

We have a workaround which will help you to search the cases on the basis of user and its status. Also it shows pictorial representation of Cases you see in the Normal Cases tab.

We have provided a new tab within the My CRM context as “Global Cases”. Initially, this tab displays all the cases which are against the currently logged in user. On the same screen user can see the cases which are against another user and can easily schedule them by drag and drop.