Have you ever come across a scenario when logging into the SalesLogix Web you can see only the upper blue strip of the web client? Strange isn’t it? Just have a look at the below image.
Initially I thought my VFS is not deployed properly so I deployed the VFS again after rebuilding web platform. To check the root cause I decided to go with traditional way of checking the error i.e. debugging in the VS. Here I found that website is crashing on page load and giving an error Microsoft JScript Runtime error: Object doesn’t support property or method ‘createContexualFragment’.
After some checking on website and other forums I found that there is a compatibility issue with Saleslogix web client and Internet Explorer 9 (IE9). To be sure I checked the same scenario by installing IE 9 on other working machine and guess what, I got the same error. Next step was to install IE 8 and the SLX web worked perfectly. So the issue was indeed with IE 9 and it was with the compatibility feature newly introduced in IE 9.
To get around this issue, first log into the Sage SalesLogix and click on the compatibility button on the browser window and rest of the controls on the page would load just fine. Please refer below image.