Author Archives: greysagecrm

Blog 3: Build Advanced Dynamic Grids Using SQL and Tables

In the previous blog, we explored Dynamic Grid Metadata and how field names, titles, formats, templates, mappings control the presentation and behavior of a Dynamic Grid. Blog 1: Introducing the Enhanced Dynamic Grid Query Manager in GUMU for Sage CRM and Sage 100 Blog 2: Understanding Dynamic Grid Metadata: The Building Blocks of Dynamic Grids… Read More »

Controlling Change Button Access Based on User Role and Primary Team

In business applications, not every user should have the same level of access. While many users may need to view records and information, only authorized users should be able to modify them. One of our client wanted control over record modifications, so a customization has been introduced to control the visibility of the Change button… Read More »

Sage CRM Company Summary: Bringing Sage 300 Sales Analytics Directly in Sage CRM

Having accurate and accessible sales information is essential for making informed customer and sales decisions. However, when sales data is stored in Sage 300, users often need to switch between systems to review customer performance. To simplify this process, we developed a Sage 300 Sales Analytics Data Panel for the Company Summary screen in Sage… Read More »

Sage CRM Item History: Bringing Sage 300 Transactions into a Kendo Grid

Access Sage 300 Item History Directly from Sage CRM Businesses using Sage CRM and Sage 300 often manage important customer and transaction information across both systems. Sage CRM provides a central platform for managing customer relationships, opportunities, cases, and sales activities, while Sage 300 manages essential ERP information such as invoices, items, quantities, and sales… Read More »

Sage CRM Product Code Search: Find Quotes and Orders Faster

Simplifying Quote and Order Search with Product Code Lookup Businesses managing a large volume of quotes and sales orders often spend considerable time searching for specific customer transactions. While Sage CRM provides powerful search capabilities, searching for quotes or orders based on the products they contain is not available by default. To address this challenge,… Read More »

Sage CRM Customer Order Tracking: Improve Follow-Up and Sales Opportunities

Turning Customer Purchase History into Actionable Sales Opportunities For sales teams, knowing when a customer is likely to place their next order can make the difference between a successful follow-up and a missed sales opportunity. While customer purchase history contains valuable insights, manually reviewing order patterns across hundreds of accounts can be time-consuming and inefficient.… Read More »

GUMU™ Co-pilot: A Smarter Way to Work with Sage CRM

If you’ve ever spent time searching through multiple screens in Sage CRM just to find a customer record, an open opportunity, or a support case, you’re not alone. While Sage CRM is a powerful business tool, accessing the information you need isn’t always as quick as you’d like. That’s where GUMU™ Co-pilot comes in. Built… Read More »

GUMU™ for Sage CRM – Sage 100 v5.6.0.5: Sharper Usability, Faster Performance, Stronger Reliability

The latest release, GUMU™ for Sage 100 – Sage CRM v5.6.0.5, is squarely focused on that: a batch of usability enhancements, performance tuning, and stability fixes that add up to a noticeably smoother experience for everyone touching the system. Whether you’re a Sage CRM customer running the integration day to day or a partner managing… Read More »

Understanding Dynamic Grid Metadata: The Building Blocks of Dynamic Grids

In our previous Dynamic Query Grid Blog, we explored how the Enhanced Dynamic Grid Query Manager simplifies displaying Sage 100 ERP data within Sage CRM using Query-wise and Table-wise configurations. Before creating your first Dynamic Grid, it’s important to understand the metadata that controls how the grid behaves. Metadata defines what data is displayed, how… Read More »

Introducing the Enhanced Dynamic Grid Query Manager in GUMU for Sage CRM and Sage 100

Imagine a sales representative is speaking with a customer over the phone. The customer asks about the latest invoice or available inventory. Without ERP data inside Sage CRM, users must switch to Sage 100, search for the required information, and then return to CRM. Repeating this process throughout the day reduces productivity. The Enhanced Dynamic… Read More »