Tag Archives: Case Workflow

Define Multiple Service workflow process in Sage CRM

As we know Sage CRM is mostly used because it’s get customize in many ways as per the user requirements. Also in the administration section of Sage CRM there are many settings and options using that user can achieve multiple things without new customization. So in this blog we can see some tricks about workflows… Read More: Define Multiple Service workflow process in Sage CRM »

Link the Cases (Created through Support Mails) to Case Workflow

Query I have set up CRM to auto-respond to support emails and create cases from them, as described in the Systems Administrator’s guide. This is all working fine. However, the created cases are not assigned to the case workflow. We have multiple case workflows, and I would like to be able to assign the new… Read More: Link the Cases (Created through Support Mails) to Case Workflow »