With the release of Sage CRM 7.2, Sage has introduced many valuable features which has proved very beneficial for every business sector. However some issue which were encountered in Sage CRM7.2 version were been resolved in the upcoming patches.
However, after upgrading Sage CRM from 7.2 d patch to Sage CRM 7.2.I patch we tried assigning multiple Display Team for a particular user in Sage CRM.
On saving the User details page we received ‘unexpected event error’ message as below.
However on investigating we observed the below error message in the SQL Logs.
SQL Error: Cannot insert the value NULL into column ‘ChLi_ChannelLinkId’, table ‘CRM.dbo.Channel_Link’; column does not allow nulls.
This particular issue can be resolved by following the below steps:
- Go to your SQL CRM database
- Execute the below Update Query.
SET bord_idfield = ‘ChLi_ChannelLinkId’
WHERE bord_caption = ‘Channel_Link’
- Perform Metadata refresh from Sage CRM.
- Perform IISRESET.
Now re-check if you are able assigning multiple Display Team for a particular user. Hope this help. For more information you can contact us on firstname.lastname@example.org
Greytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.
Greytrix has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3), Sage Intacct, Sage 100, Sage 500 and Sage 300).We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature and Sage CRM CTI Framework.
For more information on our integration solutions, please contact us at email@example.com. We will be glad to assist you.