Author Archives: greysagecrm

How to take backup of Act! database

In our previous few blogs we had discussed about migration of various source CRM date to Sage CRM in which Act! is one of our Source CRM. Migration process starts after restoring the Act! backup provided by customer. In below blog we will discuss about how to take backup of Act! database. New Stuff: Send… Read More »

Troubleshooting tips for Zip code setting using GUMU™ for Sage CRM – Sage 100 Integration

GUMU™ for Sage CRM – Sage 100 integration is a real-time bi-directional link where we synchronize all the customer data from Sage 100 to Sage CRM and vice versa . Today in this blog, we will discuss about troubleshooting tips for resolving error message related to Zip Code while promoting company from Sage CRM to… Read More »

Send e-mails to Multiple Contacts in Sage CRM 7.3

Sage CRM provides many powerful features. One of them is Email functionality. Users can send bulk and individual emails to Customers using this feature. Now in this blog we are going to discuss the new feature that is available in Sage CRM 7.3. A Company can have multiple contacts. These contacts are nothing but people… Read More »

Open Cases Summary Report to Managers.

In Sage CRM, a case entity is mostly used as a Customer service issue. We can capture a customer query in Sage CRM, and track the progress of the problem through to a Solution and closure. Cases may be assigned as High, Normal or Low priority in Sage CRM. They have a status as ‘In… Read More »

Providing additional Rights to a User within Security Profile

Sage CRM allows us to define access rights across the organization to Users by using Security Profiles and Territories. In this blog, we will discuss how to allow direct rights in territories to specific Users. Let’s consider one example where User A belongs to Mumbai Sales team and associated with Sales Rep Profile. Sales Rep… Read More »

Hide Opportunity Total panel

There are lot of information available in Sage CRM by default which may be useful for one customer but other customer it would be irrelevant information. For an instance, a company does not want to use Quote and Order functionality as it will be handled outside the system then, the Opportunity Total panel shown on… Read More »

Meaning and Usage of “#” symbol in Sage CRM

Hi Folks! In standard CRM escalation conditions you must have seen “#” symbol used to get certain values on run time. Through this article I would be explaining you in detail about the usage of “#” symbol. New Stuff: How to bind Custom List in Dot net using Select SQL The #Codes are a set of… Read More »