Category Archives: Sage CRM

Run the External JavaScript file in 64-bit Operating system

Sage CRM allows running External JavaScript file to create new record or update the existing records. For example if we create new company records in bulk based on the certain specified condition or want to update the same; Importing or updating the company data by using the external JavaScript file is relatively very easy as… Read More »

Change List block title

Usually we come across some challenges while modifying Sage CRM as per customer’s requirements. Some modifications are achieved just by performing some simple changes in translations; however for few others scripting is required.  Recently I had a customization where I had to display a communication list in a custom page and display the same in… Read More »

OSQL error at the time of installing CRM

You must have come across the above mentioned issue when installing CRM on multiserver architecture where Application server and Database server are two different machines on the network. This error occurs at the time of installing CRM on Application server. This issue seems to be related to the database connectivity across the server, but what… Read More »

Cannot open database requested by the login. The login failed.

Have you ever encountered this error message “Cannot open database [XXXX] requested by the login. The login failed. “ While installing CRM patches with SQL Server and MSSQL services both available on the same SQL server??? As the error says there might be many reasons for it to not to connect to database like network dis-connectivity,… Read More »

Remove hyperlink from summary caption tags

In standard CRM you can see summary screen for all entities like Company, Person, Cases, and Communication. To change basic details for the company or Person entity you can choose two ways 1. Click on the Change button from Summary screen (Refer screenshot below.) 2. Click on the Summary Block hyperlink of Summary screen. (Refer… Read More »