How to resolve ERROR [PVX data deserialization failed.] encountered while promoting data from Salesforce to Sage 100 ERP

By | December 22, 2021

Due to unpredictable reasons, we often encounter numerous errors while Promoting records to Sage. Some are known, and some are not, since not everyone has wisdom about the mistakes encountered on the screen. In this blog, we focus on understanding the basic troubleshooting steps to perform if ERROR [PVX data deserialization failed.] occurs while promoting accounts from Salesforce to Sage ERP. Refer to the below image for ERROR [PVX data deserialization failed].

SData Error While Accessing
SData Error While Accessing

Solution/Resolution:

User needs to log in to Sage 100 ERP application, select “Custom Office” module, and select “user-Defined Field and table Maintenance” sub-module to identify the problem with the User used.

User-Defined Field and Table Maintenance in Custom Office Module
User-Defined Field and Table Maintenance in Custom Office Module

Clicking the “User-Defined Field and Table Maintenance” sub-module will pop a screen where we need to Double Click on the module in which you are getting an error, then we have to click on the Edit Fields Option. Refer to the below image:

User-Defined Field and Table Maintenance
User-Defined Field and Table Maintenance

After that, you will get the User Defined Fields Screen, then Click on Add Button as shown in the image below.

User-Defined Fields Add Fields
User-Defined Fields Add Fields

Fill in all the info required, then click on the OK button. After that, one screen will pop up, as shown in image below.

Add Fields Details
Add Fields Details

Fill in all the info required, then click on the OK button. After that, one screen will pop up, as shown in the image below.

Add Fields Information
Add Fields Information

Then it will ask for confirmation, as shown in the below image.

Add Fields Confirmation
Add Fields Confirmation

After Saving the Fields, repeat the steps, open the User-defined screen again, and click on the cross sign over the right-hand side as shown in the image below.

Delete User-Defined Field
Delete User-Defined Field

Now, Click on the Yes button. Once you click on that button, the status will convert to Del, as shown in the below image.

Delete Page List
Delete Page List

Now, click on the “OK” button on the bottom of the layout then it will ask for confirmation, as shown in the image below.

Delete Field Confirmation
Delete Field Confirmation

Once you click on the OK button, it will delete the field you have created. After performing the above steps, Restart the  IIS.

Note: – Before performing the above steps, please delete the “MassContract.XSD” file located in the following given path (C:\sage\Sage 100 Standard\MAS90\SData, assuming the Sage system is installed in C drive).

Conclusion

This error is caused due to some missing fields information of Sage in the SData definition file. When you reset the password and restart IIS, it restores all the default files. Now you can access SData as shown in the below image.

SData Success while Promotion
SData Success while Promotion

In conclusion, we hope you can log in & use SData web service again by using the above steps. If you still have concerns, you can write them to us, and we will reach out to you with the solution for the same.

We hope you may find this blog resourceful and helpful. If you still have concerns and need more help, please contact us at salesforce@greytrix.com.

About Us
Greytrix – a globally recognized and one of the oldest Sage Development Partner and a Salesforce Product development partner offers a wide variety of integration products and services to the end users as well as to the Partners and Sage PSG across the globe. We offer Consultation, Configuration, Training and support services in out-of-the-box functionality as well as customizations to incorporate custom business rules and functionalities that require apex code incorporation into the Salesforce platform.

Greytrix has some unique solutions for Cloud CRM such as Salesforce Sage integration for Sage X3Sage 100 and Sage 300 (Sage Accpac). We also offer best-in-class Cloud CRM Salesforce customization and development services along with services such as Salesforce Data MigrationIntegrated App developmentCustom App development and Technical Support to business partners and end users. Salesforce Cloud CRM integration offered by Greytrix works with Lightning web components and supports standard opportunity workflow. Greytrix GUMU™ integration for Sage ERP – Salesforce is a 5-star rated app listed on Salesforce AppExchange.

The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for processing and execution of application programs at the click of a button.

For more information on our Salesforce products and services, contact us at salesforce@greytrix.com. We will be glad to assist you.

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