Sage CRM 2021 R2: Word wrapping not supported

By | September 30, 2021

In Sage CRM, the customization section has supported various field types that could help in capturing or managing the customer data in an efficient way. The Administration section of Sage CRM not only allows to just use these fields but also make alterations such as change in caption, character limit, field size etc. Along with this, the proper usage of these fields on the forms eases the data capturing as well as data viewing tasks for the CRM users. For e.g. The Date and Time fields or just the Date only fields for capturing the appropriate date values. The Search Select Advance fields that not only helps in viewing the data value but also helps in viewing or navigating to the Master form of that data value captured such as the Company name and so on.

New Stuff: Sage CRM 2021 R2 – Customize CSS of Current Theme

Just like all other field types, there is one more field type that helps in capturing the full text notes in CRM i.e., the Multiline text field. These multiline text fields are normally used to capture detailed information on any specific entry forms such as the Ticket/Case logging form to capture Problem details and add Solution details; again, on the Opportunity form to capture the detailed information of the Sales deal.

However, In Sage CRM 2020 R2 and all prior versions, User could see the details on the multiline text field while writing the inputs. Thus, if any user had to verify the details before submitting or saving the record, they could easily do that as the details in the multiline text field used to get wrapped and user could view it properly.

However, in Sage CRM 2021 R2 the text entered in a multiline text field scrolls off the entry area in a single line. As the text doesn’t gets wrapped it becomes quite difficult from user’s point of view to verify the data.

Multiline text in Sage CRM 2021 R2
Multiline text in Sage CRM 2021 R2

To overcome this flaw, we made a small amendment in the CSS file of CRM.

  1. To do the same, navigate to the CSS file located on below path of CRM directory –

C$\Program Files (x86) \Sage\CRM\<CRM Instance Name>\WWWRoot\Themes\custom

2. Open the RedefinedStyles.CSS file in editable mode.

3. Add the below script and save the file.

Sage CRM 2021 R2 CSS file
Sage CRM 2021 R2 CSS file

Navigate back to CRM and check with any of the Multiline text fields. You will find that the text in these fields gets word wrapped just like the prior versions; thereby improving the UI/UX feature for the CRM users.

Word wrapping in Sage CRM 2021 R2
Word wrapping in Sage CRM 2021 R2

In this way, implementers can customize the CSS file of Sage CRM 2021 R2 and made the modifications or overcome the shortcomings of the UI.

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