Sage CRM provides us to many features which help users to track their records and data. This year Sage has come up with the new release of Sage CRM which is 2021 R2. In these release Sage CRM introduce so many new features. One of the enhanced features is new logging options. As we know logs have been an essential part of troubleshooting application and infrastructure performance. Also, logs help us to provide visibility into how the applications are running on each of the various infrastructure components. Log data contains information, exception or errors Logs are very useful to find information that will help users to identify the reason behind a problem or error and helps users to fix it.
All the logs are maintained and stored under the log folder available in the Sage CRM installation directory. All those logs can be easily accessible from CRM as well, to access the same users needs to navigate to ‘Administration -> System -> Logging’. In this blog, we will discuss new logging options available in Sage CRM 2021R2.
As you can see in the older version of Sage CRM, there are hardly 12-13 types of logs are generated and available.
To check the same user needs to follow the below steps.
- Log on to the CRM (Note: CRM version should be 2021R1 or less)
- Navigate to below path and click on ‘Select log files’ drop down.
Administration | System | Logging
Now, in Sage CRM 2021 R2 there are below 10 new log options are available with the existing 13 log options.
- Tomcat Main Log
- Tomcat CRM log
- Tomcat Global Functions Log
- Hibernate Framework log
- Tomcat Sync Functions log
- SData 1.0 log
- SData 2.0 Log
- Spring Framework Social Connections log
- Spring Framework log
- SQL Driver log
More logging options in the new release helps users to track more system related issues more effectively.
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