Salesperson Mapping Sage X3 to Sage CRM

By | December 19, 2022

GUMU™ for Sage CRM – Sage 100 integration is a real-time, bi-directional link. In our last post, we went through the GUMU Integration Chart Feature In Sage 100. Recently, we have added a feature where the Sage CRM system administrator can map Sage 100 users with Sage CRM users. Today in this blog post, we will go through this functionality.

Recently one of our clients requested a new customization for mapping Sage X3 salespersons to Sage CRM users. For this customization, we developed a functionality from which the Sage CRM users can be mapped manually with the Sage X3 Salespersons. This functionality enables the integration between a Sage CRM Account Manager and Sage X3 Salesperson.

As per this implemented functionality, If you import a customer from Sage X3 using the GUMU Import routine, which has “Susan Maye” as a salesperson. Then in Sage CRM while editing/updating that Company, the Account Manager value will be set as “System Administrator” as that is the Sage CRM user mapped with “Susan Maye” in the Salesperson Mapping.

So now, let’s walk through the steps to map a Sage CRM user with Sage X3 user.

  1. For the mapping of the Sage CRM user with the Sage X3 user click on Administration à Sage X3 à Map Sage CRM Users.
  2. After opening the Map Sage CRM Users page à Click on Next Button and then click on the Find button, you will be able to see the above-attached Screen.
  3. Here select the Sage CRM User Name against the Sage X3 Salesperson Name that you want to map and click on the Save Button.
  4. Once you Save the mapping, then you need to Import the customers for the mappings to be reflected against the Customer records.

Following the above steps, you will be able to Map the Sage X3 Sales Rep with the “Account Manager” against the Company records in Sage CRM.

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Greytrix – a globally recognized and one of the oldest Sage Development Partners is a one-stop solution provider for Sage ERP and Sage CRM organizational needs. Being acknowledged and rewarded for multi-man years of experience and expertise, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development, and implementation competence.

Greytrix has some unique integration solutions developed for Sage CRM with Sage ERPs namely Sage X3Sage IntacctSage 100Sage 500, and Sage 300. We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users, and Sage PSG worldwide. Greytrix helps in the migration of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes addons like  Greytrix Business ManagerSage CRM Project ManagerSage CRM Resource PlannerSage CRM Contract ManagerSage CRM Event ManagerSage CRM Budget PlannerGmail IntegrationSage CRM Mobile Service SignatureSage CRM CTI Framework.

Greytrix is a recognized Sage Champion Partner for GUMU™ Sage X3 – Sage CRM integration listed on Sage Marketplace and Sage CRM – Sage Intacct integration listed on Sage Intacct Marketplace. The GUMU™ Cloud framework by Greytrix forms the backbone of cloud integrations that are managed in real-time for the processing and execution of application programs at the click of a button.

For more information on our integration solutions, please contact us at We will be glad to assist you.