How to configure Email Deliverability Settings for Email Notification

By | March 28, 2016

Creating email templates in Salesforce is an easy way to send an email notification that can save you a huge amount of time. Salesforce provides various types of email template –
Real-time, bi-directional, multi-company – Sage ERP Integration with Salesforce

Email Template

The Advantages and Disadvantages of each email Template are as follows :-

Pros – a) Requires no html knowledge. b) No issue with email filters.
Cons – a) No visual elements. b) No tracking for mass mail.

HTML with Letterhead
Pros – a) Tracking. b) Quickly add targeted messaging.
Cons – a) Requires edit html permission. b) Limited Customization.

Custom HTML
Pros – a) Tracking. b) Fully customizable, you can get exactly what you want.
Cons – a) May get caught in email filters. b) Requires html knowledge.

Pros – a) Makes it possible to merge fields from multiple records or objects.
Cons – a) Not available for mass emailing. b) Requires pages.

While working on a project, we were facing an issue. The email alert was not being delivered to assigned users with a workflow rule. We made a workflow rule such that if a user sets the value of Account Number to blank and if the Industry and Employees fields are not blank then it was supposed to send an email notification to those users.

This is our Workflow Rule:Workflow Rule Detail

This is our Email Template:

HTML Preview

Deliverability Setting:
Newly created sandboxes have the default email deliverability setting set to System email only. To configure email deliverability settings in the sandbox organization, click Your Name | Setup | Email Administration | Deliverability. If editable, set the Access level in the Access to Send Email section. You may not be able to edit the Access level if has restricted your organization’s ability to change this setting.

No access : This prevents all outbound email to and from users.
System email only: Allows only automatically generated emails, such as new user and password reset emails.
All email: Allows all types of outbound email. Default for new, non-sandbox organizations.Email Deliverability

Once we set the deliverability to All email, we were able to send email to assigned users as shown below –Email message from Salesforce
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