Error while sending OE Invoice Report via Email

By | May 30, 2022

We already have a feature in Sage 300 ERP of sending emails to Vendors and Customers on required reports. One can use E-mail configuration functionality in Sage 300 ERP to send Invoices and other documents. Sage 300 desktop screens and Sage 300cloud  web screens both support using SMTP (Simple Mail Transfer Protocol) to send documents via email.

The email will be sent on the id which is set in the Customer and Vendor master.

AR Customer Master – Email field

AP Vendor Master – Email field


Please go through our blog that shows the configurations and details of the fields available for  emailing: New Feature with Sage 300 v2017 Patch 2 for Email Settings on Company Profile

New Stuff: Resolved unable to use Item-Drill on Order Entry Sage 300 2022 PU2 release

After configuring the E-mail functionality, sometimes user may come across below error :

Mail delivery failed Error


Troubleshooting this error:-

If the above error occurs, then you need to first check the following points:-

  • Webmail account not configured to allow access to Sage
  • Email setup not correct in Sage when emailing with Outlook
  • Security software blocking
  • Using incorrect password for webmail

After check the above points are check then try to send test email from the Company Profile Screen.

Company Profile – Send Test Email


If your details are authentic then you will get the below message:-

Successfull message


Now try to send the email, if still error occurs then you need to check the report file(.rpt) which you are using to print the report,

If the rpt has any type of Parameter to be entered manually then system will encounter error while sending the email. The error occurs due to time out session expiry as the input where not found to be entered in the parameter before sending the email.

Enter Parameter screen


In conclusion, User can send only standard reports via email configuration or the report which picks every data from the screen itself without any manual input during printing the report.

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