Country and Area code configuration in Sage CRM

By | March 8, 2016

In the Business world, Organizations can have Customers all over the world. Organizations can track their Customers Country code and Area code in their records. It depends on individual Organization to track Country code and Area code in their records.

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In Sage CRM on Phone/E-mail entry screen, there are Country code and Area code fields which allow Users to enter a Country code and Area code.

The visibility of these fields is configured under System Behavior settings. By default Country code and Area code configurations are set to No in Sage CRM. Based on Organization requirement System Administrator can change the settings by following below steps in Sage CRM.

1) Go to Administration -> System-> System Behavior.
2) Click on “Change” button to edit the settings.
3) Select “Yes” in the “Use Country Code and Use Area code dropdown.
4) Click on Save. Refer below screenshot.
AdministrationNow when we navigate to Phone/E-mail entry screen, we will see Country code and Area code fields will be visible on screen. Refer below screenshot.
Phone_Email_before updateSimilarly we can remove these fields from screen by selecting No option from Use Country code and Use Area code dropdowns under System Behavior. Below screenshot is the example when option is set to No under System Behavior.
Phone_Email_After updateAbout Us
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