Alter Additional information of Appointment/Task Details in Outlook from Sage CRM

By | May 31, 2016

In the below blog I will be explaining about a feature that’s been available since CRM version 6.2. This feature can help you sync fields from Company/Person/Address entities of the CRM Appointment/Task to the available Outlook Appointment/Task body.
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Here, we are going to explain you how to add the additional field in Outlook task body. In this blog will be adding the adding persons email address (i.e. pers_emailaddress) to Outlook Task body.
To add the additional field in Appointments:
1) Login to the Sage CRM as an Administrator User.
2) Navigate to Administration > Customization > Translations.
3) Enter the Caption code as OTL_AppointmentDetails and click on find button.
4) You will get the Translation entry select the same.
Now add the Person Email address in the US/UK/FR/DE translations. Refer below screenshot.
Translation Details
To Add the Additional field in Task, follow all above mentioned steps. Just use the Caption Code as OTL_TaskDetails  in Step 3
Now, to check the changes. Create the Task or Appointment for any person for which Email address is available:
Person Details
Create a Task for the same Person and Company in CRM.
Task Entry Screen
After performing the Sync from CRM to Outlook, the task will appears in Outlook My Task Folder.
Outlook Sync
On opening the task you will observe that the Person Email Address is added on the Email Body.
Email Body
Similarly you can also add other fields from different entities (Company/Person/Address). Don’t forget to write us in case you face any difficulty.
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Also Read:
1) Do not file a Communication from email screen and send only using outlook
2) Installing Outlook integration with SageCRM 7.2
3) Create Follow-Up Task after Filing Email in Sage CRM from Outlook
4) First Ever Sage CRM Chrome Plugin – Gmail sync for Sage CRM