‘Windows could not start the Apache Tomcat CRM Tomcat7 service’ is the most terrifying error found in Sage CRM 7.x history. Sage CRM with failed tomcat service affects large amount of features of CRM application such as Dashboards, Mail merge functionality, Documents uploading etc. There can be various reasons for failure of Tomcat service, however, I would like to share one of my experience below.
New Stuff: Hide Summary Report Button in Sage CRM
Recently, I was facing a very familiar issue for Dashboards in CRM application.
Been the first step of investigation, I checked with the status of Apache Tomcat Service in Windows services panel. On finding the service stopped, I clicked the Start button and there I faced another issue as shown below.
On checking the Tomcat logs and checking the files located in Tomcat’s bin folder under CRM directory, I got to know that tomcat’s setup file was missing from the directory.
On re-deploying the file named ‘tomcat7’ from another CRM instance’s directory, tomcat service was able to run successfully and so were the various features of CRM application. On further investigating I found that the Antivirus installed on the machine had removed this file at the time of scanning. Thus, users who have Sage CRM and antivirus installed on same machine must avoid scanning/removal of such files in future.
Greytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.
Greytrix has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3), Sage Intacct, Sage 100, Sage 500 and Sage 300).We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature and Sage CRM CTI Framework.
Greytrix is a recognized Sage Rockstar ISV Partner for GUMU™ Sage Enterprise Management – Sage CRM integration also listed on Sage Marketplace.
For more information on our integration solutions, please contact us at firstname.lastname@example.org. We will be glad to assist you.