Troubleshooting – Length exceed issue in GUMU for Sage CRM- Sage X3

By | December 1, 2017

Our GUMU for Sage CRM – Sage ERP X3 is a real time, bidirectional link. In this blog, we will go through an Error message which user may face while using integration and it’s possible solution.

New Stuff: Pre– Requisites for installing GUMU for sage CRM- Sage ERP X3

Error : In Sage CRM system which is integrated with Sage ERP X3 using GUMU™ integration, while promoting a company or updating a company, a person or an address record in Sage CRM, user may come across a warning message as “Length Exceeded” or “Invalid Length”.

The message appears as below,

Reason : The above message usually occurs while updating person phone details , Address phone details or Company phone details from Sage CRM to Sage X3. The message is due to exceeding of of Fax,Mobile or Business phone numbers in Sage CRM.



Solution : To avoid this issue, user should check and enter correct number of digits for the phone numbers on Person, Address and Company screens. If the user is not aware of the limits of phone numbers in Sage X3 then it can be confirmed by entering it in Sage X3. Once the limit is known, user should enter the exact number of digits in Sage CRM and this should resolve the issue.

In Case the issue still persists then you can contact us at to get further assistance.

About Us

Greytrix is one stop solution provider for Sage ERP and Sage CRM needs. We provide complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third-party add-on development and implementation expertise.

Greytrix has some unique integration solutions for Sage CRM with Sage ERP’s (Sage X3Sage 100Sage 500 and Sage 300).We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migrating to Sage CRM from ACTGoldmine and other CRM’s.

For more information on our integration solutions, please contact us at We will be glad to assist you.

Also read :
1. Setting require of – Bulk Import from Sage X3 to Sage CRM
2. New Features in GUMU™ for Sage CRM – Sage X3 Integration – Auto Link
3. New Features in GUMU™ for Sage CRM – Sage X3 Integration – Manual Link
4. New Features in GUMU™ for Sage CRM – Sage X3 Integration – Link Business Partners
5. GUMU Integration is compatible with new Sage X3 v11 along with Sage CRM 2017 R2