Troubleshooting – Length exceed issue in GUMU for Sage CRM- Sage X3

By | December 1, 2017

Our GUMU for Sage CRM – Sage ERP X3 is a real time, bidirectional link. In this blog, we will go through an Error message which user may face while using integration and it’s possible solution.

New Stuff: Pre– Requisites for installing GUMU for sage CRM- Sage ERP X3

Error: In Sage CRM system which is integrated with Sage ERP X3 using GUMU™ integration, while promoting a company or updating a company, a person or an address record in Sage CRM, user may come across a warning message as “Length Exceeded” or “Invalid Length”.

The message appears as below,
Reason: The above message usually occurs while updating person phone details , Address phone details or Company phone details from Sage CRM to Sage X3. The message is due to exceeding of of Fax,Mobile or Business phone numbers in Sage CRM.

Solution: To avoid this issue, user should check and enter correct number of digits for the phone numbers on Person, Address and Company screens. If the user is not aware of the limits of phone numbers in Sage X3 then it can be confirmed by entering it in Sage X3. Once the limit is known, user should enter the exact number of digits in Sage CRM and this should resolve the issue.

In Case the issue still persists then you can contact us at to get further assistance.

About Us
Greytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.

Greytrix has some unique integration solutions for Sage CRM with Sage ERPs (Sage Enterprise Management (Sage X3), Sage Intacct, Sage 100Sage 500 and Sage 300).We also offer best-in-class Sage ERP and Sage CRM customization and development services to Business Partners, End Users and Sage PSG worldwide. Greytrix helps in migrating of Sage CRM from Salesforce | ACT! | SalesLogix | Goldmine | Sugar CRM | Maximizer. Our Sage CRM Product Suite includes Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature and Sage CRM CTI Framework.

Greytrix is a recognized Sage Rockstar ISV Partner for GUMU™ Sage Enterprise Management – Sage CRM integration also listed on Sage Marketplace.

For more information on our integration solutions, please contact us at We will be glad to assist you.