Author Archives: greysagecrm

Change the default page that appears after successful login to Self Service Support Site

CRM provides functionality for the Users to log into the screen of their choice. This setting can be changed from the User preference area of CRM. However, the same is still not achieved in Self Service Support Site for the Self Service users. Whenever Self Service users login to the support site they may see… Read More: Change the default page that appears after successful login to… »

Change Default Language/ Date Format in SQL

Usually in SQL, date gets saved as ‘2009-07-27 00:00:00.000’ but when we run the query or call date from any application the SQL gives us the date in desired format like ’07/27/2009’. How does it work? SQL has set of formats according to the different languages for example ‘British’, ‘Dutch’, ‘German’, ‘English’ etc. By Default… Read More: Change Default Language/ Date Format in SQL »

Upgrading SageCRM to 6.1? Attention: – few nVarchar fields in SageCRM 6.0 are now Changed to nText in SageCRM 6.1

Upgrading SageCRM to 6.1? Attention: – few nVarchar fields in SageCRM 6.0 are now Changed to nText in SageCRM 6.1 During a development session at our end, we came to know about these changes in SageCRM v6.1. Some of the fields from table Custom Captions were of type “nVarChar” up to version 6.0 of SageCRM.… Read More: Upgrading SageCRM to 6.1? Attention: – few nVarchar fields in… »

Custom Search Screen should retain results when user navigate away from the search screen and return to it

As per the standard Sage CRM functionality, Company (any Standard Entity i.e. Person, Communication, Lead, Opportunity, Cases) search screen retains results when user navigate away from the search screen and return to it. Bur this is not applicable for any custom entity search screen. Custom search screen does not display search results when user navigates… Read More: Custom Search Screen should retain results when user navigate away… »

Threaded Communication View in CRM Self Service

We had already posted how this functionality will work from within CRM. Please follow the link below to refer the post. http://sagecrmaddons.blogspot.com/2009/07/threaded-communication-view.html Now it’s also possible to have this functionality in CRM Self Service web site. Self service users that are assigned the rights to access Self service website from CRM can login to the… Read More: Threaded Communication View in CRM Self Service »

Want to Change the View Field for Search Select Advance Field –

For Primary Entities we have a Special field called Search Select Advance where we can find the list of records for that particular entity. Normally it displays Entity Name in that field for example Company Name for Company SSA field, Person Name for Person SSA field, Opportunity Description for Opportunity SSA field.But if you have… Read More: Want to Change the View Field for Search Select Advance… »